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Beginner

Safe Unsubscribe

Good Morning,

We are currently using the Graylisting and Safe Unsubscribe for a test group of users currently.  We are getting ready to deploy to everyone and a couple of questions have come up.

 

1.  Is there a way to "whitelist" a particular address from being flagged for the Unsubscribe process?  We have a couple of vendors that do Health Assessments for us and their emails are getting flagged.

2.  If an email doesn't get flagged for the Unsubscribe process, is there a way to have this email review, similar to reporting Missed Spam or Ham?

 

Thanks,

Doug

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Cisco Employee

Re: Safe Unsubscribe

The only method currently available to bypass graymail safe unsubscribe would be to add the sender email address/domain to a new incoming mail policy which has graymail unsubscribe disabled.

 

For an email that does not get flagged you can certainly open a TAC case with the sample and they can further submit it to Talos for investigation.

 

Regards,

Libin

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1 REPLY 1
Highlighted
Cisco Employee

Re: Safe Unsubscribe

The only method currently available to bypass graymail safe unsubscribe would be to add the sender email address/domain to a new incoming mail policy which has graymail unsubscribe disabled.

 

For an email that does not get flagged you can certainly open a TAC case with the sample and they can further submit it to Talos for investigation.

 

Regards,

Libin

View solution in original post