Users Safe/Block list not working
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03-20-2013 12:12 AM
Hi guys,
I'm using a Management ironport appliance as external quarantine for two Ironport email security devices (clustering), i have enabled Users Safe/Blocks and simply it is not working.
When the user add email address as white/block to his own list under his quarantine page, nothing change & Safe/Block list is not working.
Any ideas how to solve/troublshoot the issue?
Regards
Rami
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03-25-2013 07:37 AM
Hello Rami,
did you enable the Safelist/Blocklist on the management apliance and the ESAs as well? If only on the management appliance, then also switch it on on the email appliances under the setting for the external spam quarantine.
Hope that helps,
Andreas
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03-28-2013 12:44 PM
Hi Andreas,
Thanks for your reply, actually yes i enabled safelist/Blocklist on all appliances (Management & ESAs) but still same problem.
Regards,
Rami
