Users Safe/Block list not working

[ramikamel911]

Hi guys,

I'm using a Management ironport appliance as external quarantine for two Ironport email security devices (clustering), i have enabled Users Safe/Blocks and simply it is not working.

When the user add email address as white/block to his own list under his quarantine page, nothing change & Safe/Block list is not working.

Any ideas how to solve/troublshoot the issue?

Regards

Rami

[Andreas Mueller]

Hello Rami,

did you enable the Safelist/Blocklist on the management apliance and the ESAs as well?  If only on the management appliance, then also switch it on on the email appliances under the setting for the external spam quarantine.

Hope that helps,

Andreas

[ramikamel911]

Hi Andreas,

Thanks for your reply, actually yes i enabled safelist/Blocklist on all appliances (Management & ESAs) but still same problem.

Regards,

Rami