01-22-2019 11:56 PM - edited 01-23-2019 12:08 AM
Hello,
I have a problem that we bought 28 button expansion module for 8865 IP Phone but in phone page just show in the list
BEKM 36 Button expansion module and when I choose it the exp module doesn't power up
my system version is 11.5.10000-6
I have a cucm 12 test and showed in 8865 phone page two options 36 and 28 modules
How can I solve this issue without upgrade ?
Is installing new device package can show the 28 button expansion module option ?
Solved! Go to Solution.
01-23-2019 12:27 AM
01-23-2019 01:19 AM
As Mohamed already said, you need to apply a device pack
I have done this now several times for these new 28 button expansions
JH
01-23-2019 12:27 AM
01-23-2019 12:30 AM
Can u please illustrate more
u mean that latest device package for cucm will solve issue ?
8865 firmware is 12.5
01-23-2019 01:19 AM
As Mohamed already said, you need to apply a device pack
I have done this now several times for these new 28 button expansions
JH
01-23-2019 01:51 AM
I uploaded device package on a test lab and it worked fine
I want now to apply it on a site with 1 pub and sub
but it will be applicaple on pub site only.
Should I upload it on both servers or on pub only
restart cluster must or pub only ?
01-23-2019 02:16 AM
01-23-2019 08:27 AM
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