3 phone extensions to be able to pick up incoming calls for the entire branch phones

[amanaditya1]

Hi,

I am having 15 phones in a branch these 15 phone are in some different pick up groups,I want 3 User to pick all these phones.

Note: These 3 users are also in some pick up group.

How can I make these 3 user to pick up all 15 phones.

Thanks in Advance. 

[Adarsh Chauhan]

Hi,

you can use OtherPickup as well as GroupPickup

OtherPickup

The Other Group Pickup feature allows users to pick up incoming calls in a group that is associated with their own group. The Cisco Unified Communications Manager automatically searches for the incoming call in the associated groups to make the call connection when the user activates this feature from a Cisco Unified IP Phone. Use the softkey, OPickUp, for this type of call pickup.

When more than one associated group exists, the priority of answering calls for the associated group goes from the first associated group to the last associated group. For example, groups A, B, and C associate with group X, and the priority of answering calls goes to group A, B, and then C. First, group X picks up incoming call in group A, though a call may have come in earlier in group C than the incoming call in group A.

GroupPickup

The Group Call Pickup feature allows users to pick up incoming calls in another group. Users must dial the appropriate call pickup group number when this feature is activated from a Cisco Unified IP Phone. Use the softkey, GPickUp, for this type of call pickup.

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Regards,

Adarsh Chauhan