3 times ring, then forward

[Mihkel Laur]

Hello

We are planning a transition form Avaya telephony to Cisco. 

Avaya phones have a nice feature where when you forward your phone, it rings 3 times before it forwards the call to a mobile. 

Is there any way to achieve this with Cisco phones? The ''Fwd All'' button forwards all call immediately. 

Setup: 

CUCM 12.5 

Cisco 7821 

[Nithin Eluvathingal · Accepted solution]

Instead of forward all, forward the call for no Answer and u can set the no Answer timer. 

[Mihkel Laur]

Thanks for the answers! 

Can this be done by the user? I dont see the possibility to add Forward no answer as a softkey to the phone (only FWD all). 

[kiarashsedghi41895]

Hello

Actually user can just use callforward all , all other features related to forwarding should be done by administrator ( i.e. from call manager)

[Nithin Eluvathingal]

 if user want to make changes, From selfcare portal   user can do that.

[Kaloyan]

Just like Nithin suggested, you can use Call Forward No Answer. For 3 rings you need to adjust the No Answer Ring Duration to 12 seconds. 

[TONY SMITH]

Instead  of using Call Forward All, have a look at Mobility (single number reach).  That rings the external destination as well as the desk phone, and you can configure timers so it doesn't kick in until the desk phone has rung for a set time.  Users can switch it on or off from a soft key.

[Roger Kallberg]

Or you can use SNR function, Single Number Reach, and set it to a delay for when the external defined number is dialed. 3 rings would be roughly 12 seconds delay.

As a reference this is from my setup of SNR on a Jabber TCT device.

Apart from using TCT or other device types for Jabber on mobile devices you can use Remote Destination Profiles to enable SNR. Worth knowing is that for the Jabber device types the users doesn't actually need to have the Jabber app installed on their devices, but if they do and if they start it on their device it would automatically turn off SNR as the device would natively get the call on the office line. This is to stop SNR to create a parallel call to the user mobile device, one in Jabber and another to the cell phone number via the mobile carrier network.

[Mihkel Laur]

Thanks to everybody for the answers! 

For the time we will be using "orward the call for no Answer and u can set the no Answer time'' solution and in the future we will use Mobility.