We are currently implementing CUCM 8.6 with with about 2000 Cisco 8945 handsets.
On these handsets, it takes a minimum of 6 steps to make a call via the Personal Address Book.
1. Press Directory button
2. Select Personal Directory
3. Select Personal Address Book
4. Select Search. This list of entries appears.
5. Press Select to choose an entry.
6. Press Dial.
This is way too cumbersome and is a step backwards from the legacy phone system, which only took 2-3 steps to make a call from the Personal Contacts. Our users are complaining about this as it decreases their productivity.
Is there a way to modify to Directory button so that the task can be done in 2-3 steps?
i.e. 1. Press Directory button. List of Personal Address Book entries appears.
2. Select entry.
3. Press Dial.
Any suggestions would be greatly appreciated.