6921 handset not logging calls, "Insert calllog failed"

[Gary Parker]

We've had a call from a user complaining that his 6921 handset (and a number of colleagues) is not locally logging calls correctly. Indeed, looking at the handset's status messages we see lots of the following:

[11:42:45, 02/21/2013] CALLLOG : Insert calllog failed. Erase call log block

And the console log reveals matching instances of the following:

ffs_WriteBinToFlashDisk : offset(154368)+size(128) > ffs_sz(131072)

FlashEraseBlock(b0740000,b074ffff);

.FlashEraseBlock(b0790000,b07affff);

..-1228235719 - CALLLOG : Insert calllog failed. Erase call log block

12:10:38, 02/19/2013 : CALLLOG : Insert calllog failed. Erase call log block

CALLLOG : CallLog Insert Failed(-5).

Resetting the handset has not had any effect. None of the errors above is turned up by a Google search. Anyone got an bright ideas?

[Aashish Jolly]

Hi Gary,

  I've seen similar issues and the resolution is to upgrade firmware to the latest release.

Cisco Unified IP Phone 6900 Series Release Notes for Firmware Release 9.3(3)

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/6900_series/firmware/9_3_3/release_notes/P069_BK_R9A78776_00_rn-9_3_3-6900-series.html

This should resolve the issue.

Regards,

Aashish