7821 ip phone call via vpn drops

tony.elrassy · ‎07-20-2017

Hello,

when 7821 ip phones call an extension reachable via ipsec tunnel, the far end phone rings but the connection goes out when the call is answered.(nothing is heard, the call drops when answered from far end)

7942's and 7962's are not facing any issue.

below some show commands output.

DL-VG#sh version
Cisco IOS Software, C3900 Software (C3900-UNIVERSALK9-M), Version 15.4(3)M2, RELEASE SOFTWARE (fc2)

DL-VG#sh run

voice register dn 19
number 7150
name xxx
label xxx
mwi

voice register pool 19
busy-trigger-per-button 2
id mac F09E.636F.1BCF
type 7821
number 1 dn 19
cor incoming keyring-local default
presence call-list
dtmf-relay rtp-nte
username xxx password xxx
codec g711ulaw

dial-peer voice 30 voip
translation-profile outgoing profile1
destination-pattern *961T
session target ipv4:172.16.xx.xx

voice translation-profile profile1
translate called 1

Carlo Poggiarelli · ‎07-20-2017

Hi Tony,

can you please activate a debug ccsip messages , make a call and post the output?

Thanks

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"

tony.elrassy · ‎07-20-2017

hello carlo,

below is the debug output

DL-VG#debug ccsip calls
SIP Call statistics tracing is enabled
DL-VG#
381170: Jul 20 11:41:11.837: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 2, ConnectionId 1D7D074C6C7711E79FE4FBB8DE863A96, SetupTime 11:41:01.567 UTC Thu Jul 20 2017, PeerAddress 0, PeerSubAddress ,
DisconnectCause 10 , DisconnectText normal call clearing (16), ConnectTime 11:41:11.837 UTC Thu Jul 20 2017, DisconnectTime 11:41:11.837 UTC Thu Jul 20 2017, CallOrigin 1, ChargedUnits 0, InfoType 2,
TransmitPackets 0, TransmitBytes 0, ReceivePackets 0, ReceiveBytes 0
381171: Jul 20 11:41:11.837: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:07/20/2017
11:41:01.561,cgn:7178,cdn:0,frs:0,fid:175581,fcid:1D7D074C6C7711E79FE4FBB8DE863A96,legID:A4AB6,bguid:1D7D074C6C7711E79FE4FBB8DE863A96
381172: Jul 20 11:41:11.845: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 2, ConnectionId 1D7D074C6C7711E79FE4FBB8DE863A96, SetupTime 11:40:50.975 UTC Thu Jul 20 2017, PeerAddress 7178, PeerSubAddress ,
DisconnectCause 10 , DisconnectText normal call clearing (16), ConnectTime 11:41:11.845 UTC Thu Jul 20 2
DL-VG#017, DisconnectTime 11:41:11.845 UTC Thu Jul 20 2017, CallOrigin 2, ChargedUnits 0, InfoType 2, TransmitPackets 0, TransmitBytes 0, ReceivePackets 0, ReceiveBytes 0
381173: Jul 20 11:41:11.845: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:07/20/2017
11:40:50.977,cgn:7178,cdn:*,frs:0,fid:175580,fcid:1D7D074C6C7711E79FE4FBB8DE863A96,legID:A4AB5,bguid:1D7D074C6C7711E79FE4FBB8DE863A96
381174: Jul 20 11:41:11.849: //674485/1D7D074C9FE4/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x15C0B840
State of The Call : STATE_DEAD
TCP Sockets Used : YES
Calling Number : 7178
Called Number : *9610
Source IP Address (Sig ): 172.xx.xx.xx
Destn SIP Req Addr:Port : 172.xx.xx.xx:50203
Destn SIP Resp Addr:Port : 172.xx.xx.xx:50203
Destination Name : 172.xx.xx.xx

381175: Jul 20 11:41:11.849: //674485/1D7D074C9FE4/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g711ulaw
Negotiated Codec Bytes : 160
Nego. Codec payload : 0 (tx), 0 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 172.xx.xx.xx
Source IP Port (Media): 31780
Destn IP Address (Media): 172.xx.xx.xx
Destn IP Port (Media): 24180
Orig Destn IP Address:Port (Media): [ - ]:0

381176: Jul 20 11:41:11.849: //674485/1D7D074C9FE4/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 16
Disconnect Cause (SIP) : 500

Carlo Poggiarelli · ‎07-20-2017

Hello Tony,

please send the output of a debug casio messages not calls.

Thanks

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"

tony.elrassy · ‎07-20-2017

here are the supported arguments for debug

DL-VG#debug ccsip ?

all Enable all SIP debugging traces
calls Enable CCSIP SPI calls debugging trace
dhcp Enable SIP-DHCP debugging trace
error Enable SIP error debugging trace
events Enable SIP events debugging trace
feature Enable feature level debugging
function Enable SIP function debugging trace
info Enable SIP info debugging trace
level Enable info level
media Enable SIP media debugging trace
messages Enable CCSIP SPI messages debugging trace
non-call Enable Non-Call-Context trace (OPTIONS, SUBSCRIBE etc)
preauth Enable SIP preauth debugging traces
states Enable CCSIP SPI states debugging trace
translate Enable SIP translation debugging trace
transport Enable SIP transport debugging traces
verbose Enable verbose mode

which one should i choose?

Carlo Poggiarelli · ‎07-20-2017

Hi,

in the list you can find messages.

That is what I need.

Thanks

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"

tony.elrassy · ‎07-20-2017

I did my best to filter the messages from unwanted calls.

Carlo Poggiarelli · ‎07-20-2017

Hi,

please specify calling and called number you used during test so I can analyze the call

Thanks

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"

tony.elrassy · ‎07-20-2017

hi,

7178 is calling *9610

tony.elrassy · ‎07-26-2017

hello,

any input regarding the above?