7861 IP Phone - Incoming Call Alert - Multiple DN's

[tim terry]

Issue:

when there is a incoming call the 7861 phone will have the following display.

"Incoming calls on Lines"

7 incoming calls

answer, decline, ignore - tabs

_________________________________________________________________

At this point everyone has to press the ignore softkey to display the caller ID.

_________________________________________________________________

My question is, can this alert be disabled? I don't have 7 incoming calls, what I do have is one call coming in on 7 lines, and my line will always be one of them.

_________________________________________________________________

My setup is as follows.

Phone is configured with 7 DN's.

Each DN is in a line group, set for broadcast.

Primary line is set for ring, each additional line is set for flash.

The phones do not have a dedicated DID Line, only one DID for the site. 

DN 26601

DN 26602

DN 26603

DN 26604

DN 26605

DN 26606

DN 26607

__________________________________________________________________________________

I currently have the following configuration.

Phone:7861

Phone Load:sip78xx.11-5-1SR1-1.loads

CUCM 10.5.2

[Dennis Mink]

from a cucm's point of view it is "broadcasting" 1 incoming calls to a single phone that has all the members of the line group on it as an extension. so it forks 7 calls set up requests to 7 extension, becuase you configured borad cast on the Line group.

I suggest you change your hunting algorythm to top down.

cheers

[tim terry]

broadcast is the only thing that works for this situation.

top down would never reach any phone after 4 before it times out to voicemail, it would be to long for a customer call to wait to get answered.

circular and longest idle have a similar issue.

you would think use prime line would tell the phone that ignore every other line except mine when it rings.

or a setting like Actionable Incoming Call Alert, that would suppress the notification that 7 incoming calls are coming in. and let the primary line display.

or a way to set a priority of the line, a filter or something.

looking for alternatives....

thanks

tim