08-24-2011 05:28 AM - edited 03-16-2019 06:39 AM
I have a 7911 ip phone which i resetted using the factory reset sequence and after that the phone is stuck on the Cisco logo. Does anyone have an idea on how to trobleshoot this problem.
I tried deleting the phone and reconfiguring it on CM and that didn't work.
We have a DHCP Server that releases ip addresses to the phones as well as the PCs.
08-24-2011 06:09 AM
Hello,
Is your DHCP server set to provide option 150. If not, can you configure that and let me how that goes.
Regards,
Vajrender
08-24-2011 07:14 AM
Thanks for your reply Vajrender
Yes the DHCP server is set to provide option 150. Other IP phones are working fine. My phone was also working fine till i did a factory reset and it got stuck on the cisco logo after booting up. The reason i did a factory reset was because i was trying to upgrade the firmware to a much more recent one.
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