01-13-2012 01:48 PM - edited 03-16-2019 09:00 AM
Hello,
I am having an issue getting the 7915 expansion module to show up as option in the phones "expansion module information" section. Running CM 8.5. I download and installed the cmterm-7915.1-0-4.cop.sgn file to call manager thru the OS admin page. The file installed successfuly but I am still not seeing the 7915 as an option. I am working on a 7960 phone. Do I need to upgrade the firmware on the phone?
Thanks
01-13-2012 01:53 PM
7915 is not compatible with 7960 phone, you need 7914 module which is no longer being sold by Cisco for this model. You can use 7915 with 7962/5 model for example.
Chris
01-13-2012 01:56 PM
It doesn't show because they're not compatible
Hardware Requirements
• Cisco Unified IP Phone 7962G, 7965G, and 7975G models
• Cisco Unified IP Phone Expansion Module 7915 (CP-7915=)
Edit: Chris, beat me to it while I was looking for the link
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide