About Yort Mantup

Yort Mantup · 08-25-2022

We purchased a couple of speechview licenses and have applied those. However we are unable to register to even get past the run cuc smtptest test. We are O365 with an on prem mail relay which does outbound only. We are able to get the message to N...

Yort Mantup · 06-09-2022

Hello,Have jabber integrated with Unity Connections. When Jabber is first installed, user logs in using AD credentials. Voice and chat services are then up and running after login. However the voicemail is not but instead you need to click on the ...

Yort Mantup · 03-25-2022

Hello,I am looking for a solution to share with our development team that will auto create a CSF device (Jabber) for every user that is assigned a phone/voicemail. I would like this process to also assign the appropriate owner user ID to the CSF dev...

Yort Mantup · 02-08-2022

HelloWe have hired more remote staff for helpdesk using jabber. I am unable to get silent monitoring to work for jabber users. Both the Supervisor and trainee are using Jabber. The error i get when we attempt this is Silent monitoring operation fa...

Yort Mantup · 12-08-2021

Hello,I am having an issue where at times, a finesse agent will experience dropped calls and getting kicked out of finesse or forced to not ready. It does not happen with every agent simultaneously. I pulled some logs and found below with the agen...

Yort Mantup · 06-13-2022

Thank you. I did have this setup but was missing the Credentials source for voicemail access. I set that to IMP and reset jabber. After logging back into jabber the voicemail service did not require login. Thank you.

Yort Mantup · 03-11-2022

I have run into this issue with the 7942 models and found no way to restore them. Being that the 7945 is end of life, as you mentioned RMA is not an option. I have chalked it up to just a dead phone and have read the same in other forum posts on th...

Yort Mantup · 02-09-2022

Yes, we are MRA. But in this instance, no one is using mobile jabber for this. I did get it to work. I found that a few had a desk phone with the call center extension tied to it. I removed all desk phones and made the team jabber only and monito...

Yort Mantup · 09-03-2021

That answers it Jaime and what I thought was the case.

Yort Mantup · 07-30-2021

Routing Issue Discovered. 9 out of 10, it's usually a routing issue. Thanks for feedback.

Member Since	‎03-04-2008 08:46 AM
Date Last Visited	‎01-20-2023 01:12 PM
Posts	397
Total Helpful Votes Received	78

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User Activity

Unity Connection Speechview setup with O365

Jabber - unity connection auto login setup

Jabber CSF Auto Creation

Finesse Silent Monitor - Jabber to Jabber

UCCX Finesse Agent - Calls dropping and and forced to not ready

Re: Jabber - unity connection auto login setup

Re: Cisco IP Phone 7945 (Black screen and Speaker light stays solid gr

Re: Finesse Silent Monitor - Jabber to Jabber

Re: Cisco 7800 Series web based utility

Re: One Way Calling Issue from PSTN