In the process of converting our remote sites from using analog phone lines for voice service to a centralized SIP solution at corporate (also where CUCM cluster resides).   One issue that has come up after the conversion is when a remote site place an outbound call and then presses transfer to xfer the call, they have to wait until the other end picks up before they can complete the transfer.  Basically they are forced to do a consult transfer.   Trying to understand why the transfer and hold keys are no longer available after they press transfer.  This issue does not exist on inbound calls.   Any idea's?   Thank You ... View more

Hello, Working on a project to consolidate analog services at 80+ sites to a centralized SIP solution.  Looking at a managed SIP solution handed off via an Adtran at HQ.   Today each site has a cisco router with FXO (analog lines) and VPN connection back to HQ where the CUCM and CUXN cluster resides.  When we move a site to SIP here at HG for inbound and outbound calling, is it a workable solution to bypass the site routers for any voice traffic and utilize the CUCM cluster for Media Resources (MTP, XCODE, Conferencing, etc) and not invoke any Hardware resources (router)?      Thank you!   ... View more

Really scratching my head on this one.  I attached ccsip logs for a good call and a bad call.  Also show run of router.   Site has 4 analog lines to a 2921 router/FXO card.  Phones are 8811 SIP.  SIP trunk back to our Service Center and Call Manager Cluster.   Two major issues - when doing a consult transfer, the call drops when releasing the call (pressing transfer second time).  This occurs consistently.  Other issue is placing a call on hold.  Sometimes there is silence, sometimes they hear MoH.  Randomly when resuming the call from on hold, the call drops.  I can recreate these issues by creating a dial-peer from the site IP IP Telephony and Phones, CUCMTelephony and Phones, CUCMrouter/cube back to call manager for a phone at my desk (x7771145).  I then configure one of the voice ports with connection plar 7771145.  I am at the SC where the CUCM cluster resides.   MoH is setup as multicast.    All of the sites (80+) are setup identically. I'll call the site with the issue SiteA.   Site A has CFB and XCODE resources built out on the router and registered with call manager (and assigned to Sita A MRG).  Site A MRGL has Site A Media Resources listed first, and then the ServiceCenter Media Resources second. Service Center is where the cluster resides and has all of the ANN, CFB, MOH, MTP and XCODE assigned.   If I assign an MOH resource to Site A's MRG, i can hear MOH but still get the call drop issue. I think a separate issue exists with the MRG build outs. The issues began when the Cisco ASA was replaced with Palo Alto.  We actually have two sites with these issues but all sites are configured the same.  Pretty much a cookie cutter template network for each one. I have tried to replicate the issue with other sites who have same router, config, carrier, etc and could not.   CUCM 11.5         ... View more

Front desk at corporate uses Attendant Console 11.5  Last week the email and department information stopped displaying for employees.  I am unfamiliar with the software and thought maybe a setting was toggled off but could not find anything that would not allow this information to display.  Looking for suggestions.  I did reboot the server.   No change in our environment occurred.     ... View more