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- About Yort Mantup
08-07-2019
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Member since
03-04-2008
345
Posts
52
Helpful
3
Solutions
Created by
Yort Mantup
in IP Telephony and Phones
in IP Telephony and Phones
07-30-2019
07:55 AM
07-30-2019
07:55 AM
The resolve for me was that we found the mailboxes in exchange did not have the online licensing applied so they did not have a mailbox. After assigning the licensing, that resolved the issue.
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Created by
Yort Mantup
in IP Telephony and Phones
in IP Telephony and Phones
07-12-2019
12:22 PM
07-12-2019
12:22 PM
I really believe that is the only way to achieve this. Especially if you want a specific order for each option. What was the issue when you tried this? Not going to the right voicemail box?
... View more
Created by
Yort Mantup
in IP Telephony and Phones
in IP Telephony and Phones
07-12-2019
11:02 AM
07-12-2019
11:02 AM
I understand now. I would prefer to use UCCX scripting for this but seeing that is not an option, I think your best bet is to create three separate hunt pilots. So you said the caller has three options to choose from when they call in and I assume they manually select option 1, 2 or 3. Option 1 - Create Line Group, Hunt List, Hunt Pilot. Line Group will use top down distribution with this order. (41) (42) (43). Hunt pilot will have forward hunt no answer and Hunt Busy to fwd calls to (41) voicemail. Route option 1 to this Hunt Pilot. Option 2 - Create Line Group, Hunt List, Hunt Pilot. Line Group will use top down distribution with this order. (42) (41) (43). Hunt pilot will have forward hunt no answer and Hunt Busy to fwd calls to (42) voicemail. Route option 2 to this Hunt Pilot. Option 3 - Create Line Group, Hunt List, Hunt Pilot. Line Group will use top down distribution with this order. (43) (41) (42). Hunt pilot will have forward hunt no answer and Hunt Busy to fwd calls to (43) voicemail. Route option 3 to this Hunt Pilot. Maybe there is a better way but I cannot think of any.
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Created by
Yort Mantup
in IP Telephony and Phones
in IP Telephony and Phones
07-12-2019
09:54 AM
07-12-2019
09:54 AM
Good News! and bad. I am unsure if I understand the request. They no longer want the calls, if unanswered to go to a general mailbox correct? Are there different inbound numbers that route to the same hunt group and if a call from one number is not answered it should go to mailbox A, if unanswered from a different inbound number, go to mailbox B?
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Created by
Yort Mantup
in IP Telephony and Phones
in IP Telephony and Phones
06-19-2019
01:47 PM
06-19-2019
01:47 PM
So call flow should look like this: Main Number (xxx-xxx-xxxx) is translating to Hunt Pilot Number. Hunt Pilot then distributes call to Line Group (extensions associated to line group). You have it configured to distribute top down. If call is not answered or busy and you want the call to go to voicemail, then you need to have a CTI Route Point configured that is forwarding all calls to voicemail. From your explanation - main number is called, rings line group extensions, if no answer routes call back to main line extension. Is there a mailbox configured for that extension in Unity?
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Created by
Yort Mantup
in IP Telephony and Phones
in IP Telephony and Phones
06-19-2019
12:15 PM
06-19-2019
12:15 PM
Do you have selected DN's under the current line group members section? If so and they are correct, did you verify they ring? If so, then your good up to that point. You then need to look at the Hunt Pilot that is configured. This will be the DN that you have the main number translating to. On the Hunt Pilot Configuration, you need to look at the Hunt Call Treatment Settings. For the Forward Hunt No Answer - Is the Forward Unanswered Call to checked? and if so, the Destination should have an DN assigned? Same for the Forward Hunt Busy section. If you have an extension configured for the destination. Go to route plan report in call manager (Call Routing --> Route Plan Report) and search for pattern that contain that extension. Does it exist?
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Created by
Yort Mantup
in IP Telephony and Phones
in IP Telephony and Phones
06-19-2019
10:15 AM
06-19-2019
10:15 AM
Sorry for the typo's and it does NOT reboot the phones, I left out the "not" in my post. Looking back in the thread, is this what your trying to troubleshoot? " I checked and it looks like that was what has been configured by someone in the past but for some reason quit working, it no longer rolls to the next number and then when it goes to voicemail they get a message cisco unity no operators available" I doubt resetting the hunt list will fix this but worth a try. It sounds like pieces are missing from the setup. Can you provide a screen shot of your line group setup? Do the extensions selected exist in CUCM and associated with a device? Do you have a CTI RP created to route calls to Unity if no answer?
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Created by
Yort Mantup
in IP Telephony and Phones
in IP Telephony and Phones
06-19-2019
08:22 AM
06-19-2019
08:22 AM
http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/117300-configure-cube-00.html http://www.cisco.com/c/en/us/support/unified-communications/unified-border-element/products-configuration-examples-list.htm
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Created by
Yort Mantup
in IP Telephony and Phones
in IP Telephony and Phones
06-18-2019
01:05 PM
06-18-2019
01:05 PM
Call Routing --> Route/Hunt --> Route List Find the hunt list, select it and reset. Resetting the hunt list does drop any calls in progress using the gateway. You will not lose any saved configuration and does reboot the phones.
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Created by
Yort Mantup
in IP Telephony and Phones
in IP Telephony and Phones
06-18-2019
12:45 PM
06-18-2019
12:45 PM
Hello, I would consider Jaime suggestion on reviewing the documentation. It looks like you are missing a lot of config information. I do not see any bind commands under your SIP config. For the registration piece I have done it this way in the past: voice class uri "carrier" sip host ipv4:"input carrier sip server IP" user-id "user id from carrier" A voice class sip profile(s) may also need to be created.
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Created by
Yort Mantup
in IP Telephony and Phones
in IP Telephony and Phones
06-04-2019
12:21 PM
06-04-2019
12:21 PM
If using CUCM (not express). Create a Line Group and assign the three phones you want the main line to ring to. Choose how you want the calls to distribute. Create a Hunt List and associate the LG you just created. Create a Hunt Pilot and give it an extension. Assign it the Hunt List you just created it. You can then configure the Forward Hunt No Answer and Busy to route to voicemail. Configure the xlation pattern for the main number to route to your Hunt Pilot extension.
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Created by
Yort Mantup
in IP Telephony and Phones
in IP Telephony and Phones
05-15-2019
08:28 AM
05-15-2019
08:28 AM
Looking for some input from the community on handling a centralized SIP solution for multiple sites. We have over 30 sites all over the state. Call manager and SIP provider exist at corporate building. Looking to move sites away from using analog lines for inbound/outbound PSTN calling to utilize SIP provider service at corporate. Some of these sites are in dense city area's where local calling ranges from 7 digit to 10 digit. What is the best way to handle local calling from these sites after moving them to utilize corp SIP provider service?
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Labels:
Created by
Yort Mantup
in IP Telephony and Phones
in IP Telephony and Phones
03-11-2019
11:41 AM
03-11-2019
11:41 AM
I have the same error too. Unity Connection 11.5 (HA). Any fix?
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03-11-2019
06:57 AM
Have setup CUBE to support a static SIP service by our provider. We moved from using a dynamic to static setup. Ran across a strange issue where on the outbound leg of the call to the provider... on the ACK To: field, we are appending the 5060 port number a second time. This is causing the call to disconnect after 30 seconds. We are running ISR4331 16.6.4 ios. Working with TAC and confirmed nothing in the config is causing this. I created a rule and applied to the outbound 11 digit dialpeer to the carrier that looks like this: rule 5 request ANY sip-header To modify "@xxx.142.200.14:5060:5060" "@xxx.142.200.14:5060" which resolved the issue. However, not happy with this fix and trying to find root cause. Any idea's or experience something similar??
ACK sip:xxx2831477@xxx.142.200.14:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 192.77.235.171:5060;branch=z9hG4bK4E2FD
From: "Troy Putnam" <sip:xxxxxx1350@xxx.xx.235.171>;tag=8F72944D-1B7E
To: <sip:xxxxxx1477@xxx.142.200.14:5060:5060>;tag=3835044
Date: Mon, 04 Mar 2019 19:37:34 GMT
Call-ID: CB5C15E8-3DEB11E9-9B8ED21B-BC9A1796@192.77.235.171
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Session-ID: 658f0b0c00105000a00000cae54049f2;remote=3ce1abfa092e5678bc8436b2e790ad9a
Content-Length: 0
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Labels:
03-07-2019
07:08 AM
Hi,
Have the same question and wanted to know if this is now available and if so, what version?
Thank you
... View more
07-30-2019
The resolve for me was that we found the mailboxes in exchange did not
have the online licensing app...
Created by
Yort Mantup
in IP Telephony and Phones
07-12-2019
07-12-2019
I really believe that is the only way to achieve this. Especially if you
want a specific order for e...
Created by
Yort Mantup
in IP Telephony and Phones
07-12-2019
07-12-2019
I understand now. I would prefer to use UCCX scripting for this but
seeing that is not an option, I ...
Created by
Yort Mantup
in IP Telephony and Phones
07-12-2019
07-12-2019
Good News! and bad. I am unsure if I understand the request. They no
longer want the calls, if unans...
Created by
Yort Mantup
in IP Telephony and Phones
06-19-2019
06-19-2019
So call flow should look like this:Main Number (xxx-xxx-xxxx) is
translating to Hunt Pilot Number. H...
Created by
Yort Mantup
in IP Telephony and Phones
06-19-2019
06-19-2019
Do you have selected DN's under the current line group members section?
If so and they are correct, ...
Created by
Yort Mantup
in IP Telephony and Phones
06-19-2019
06-19-2019
Sorry for the typo's and it does NOT reboot the phones, I left out the
"not" in my post. Looking bac...
06-19-2019
http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-call...
Created by
Yort Mantup
in IP Telephony and Phones
06-18-2019
06-18-2019
Call Routing --> Route/Hunt --> Route ListFind the hunt list, select it
and reset. Resetting the hun...
06-18-2019
Hello,I would consider Jaime suggestion on reviewing the documentation.
It looks like you are missin...
Created by
Yort Mantup
in IP Telephony and Phones
06-04-2019
06-04-2019
If using CUCM (not express). Create a Line Group and assign the three
phones you want the main line ...
05-15-2019
Looking for some input from the community on handling a centralized SIP
solution for multiple sites....
03-11-2019
Have setup CUBE to support a static SIP service by our provider. We
moved from using a dynamic to st...
Public Statistics
| Date Registered | 03-04-2008 08:46 AM |
| Date Last Visited | 08-07-2019 04:56 AM |
| Total Messages Posted | 345 |
| Total Helpful Votes Received | 52 |
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| 5 | |
| 10 | |
| 5 | |
| 1 | |
| 4 |
Helpful Votes From
| User | Helpful Count |
|---|---|
| 5 | |
| 5 | |
| 5 | |
| 5 | |
| 5 |
