06-23-2008 11:32 AM - edited 03-15-2019 11:27 AM
Hey all, we have a 7975 with a 7916 module. We upgraded our CM 5.1 code to support the module and it see's it, we select it on the device.
The expansion module shows numbers from 1-14 for SD but if you enter anything after SD 14 it's called "abriviated dialing" which is not what we want. I enter a number into slot 15 and it doesn't show up on button 15 on the phone. It seems there isn't enough speed dials for the module on the phone configuration, any ideas?
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06-23-2008 12:04 PM
Hi Chris,
Have a look at the Phone Button Template for the 7975. If you find the default Button Template you can Copy it/rename it (something like 7975with7916)and reconfigure it with the appropriate Speed Dial Buttons. Once this has been done go back to the phone/device in question and apply this new Phone Button Template> Update> then go to add/update Speed Dials and you will see all the keys available :)
Hope this helps!
Rob
06-23-2008 12:04 PM
Hi Chris,
Have a look at the Phone Button Template for the 7975. If you find the default Button Template you can Copy it/rename it (something like 7975with7916)and reconfigure it with the appropriate Speed Dial Buttons. Once this has been done go back to the phone/device in question and apply this new Phone Button Template> Update> then go to add/update Speed Dials and you will see all the keys available :)
Hope this helps!
Rob
06-23-2008 12:07 PM
I have created a new template. I select the speed dials and I can only do 13 speed dials, then it lists the rest as Abbreviated Dial Settings.
Can all the buttons on the 7916 be speed dials?
06-23-2008 12:17 PM
Wait, I see what you mean now, there was a template created but it was an individial one, I created another one and added all the speed dials, tanks.
06-23-2008 01:59 PM
On the device configuration page, do you have to note that you have an extension module?
06-23-2008 03:02 PM
Hi Julio,
Yes, you do need to indicate 1 or 2 Expansion Modules to go along with the Phone Button Template :)
Hope this helps!
Rob
07-16-2008 07:14 AM
I had this issue with CM 6.1. I soloved by loading the latest phone load for the 7965/7975 phone. The problem was not with the 7916 phone load it was the phone's phone load.
07-16-2008 09:54 AM
I just ran into the same issue. Running 6.1.2 with a 7965 with a 7916 expansion module. I had to update the phone load to 8-3-5 and the module load to B016-1-0-2.SBN to work with the 7965 on this version of UCM.
The 1.0(2) version of 7915,7916 firmware should be used when your Cisco IP Phone is using the version listed below:
Cisco IP Phone Model
7962, 7965, and 7975
Version
8.3(5) and later
From this link:
http://www.cisco.com/web/software/282074289/18600/cmterm-7915_7916.1-0-2-readme.html
01-15-2009 05:58 AM
Having a similar issue here with a expansion module 7916 and IP phone 7975, but I have uploaded the most recent firmware.
Issue I am having is that the expansion module lights are all solid amber, I have added a new phone template... Not of the next steps... Any Ideas????
J
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