11-24-2011 12:23 PM - last edited on 03-25-2019 08:11 PM by ciscomoderator
Wondering if it's possible to show the Caller information on 7960's 2nd or 3rd line
Here is a scenario
Phone A, Phone B and Pone C all have an emergency line setup as their 3rd line.
A SIP Emergency button is part of Hunt group and when pressed, sends a call to all three lines on Phone A, B and C.
The issue I'm seeing right now is if anybody is on a call on their primary lines, we can't see the Emergency buttons informationi on the phone's display if the button is pressed.
Becaus I have a 7975, I can see that the display of the 3rd line is under the primary display when I'm on my primary line.
Is there a way to force the 3rd line display to be priority when it rings? Or at least move it down the screen so that we can see it?
Solved! Go to Solution.
11-24-2011 01:34 PM
Hi Julien,
On the 7960 Device page in CUCM under the product Specific config
change Auto Line Select to > Enabled
Cheers!
Rob
11-24-2011 12:52 PM
Make sure in the line setting the busy trigger is set to 2 or higher
Sent from Cisco Technical Support iPhone App
11-24-2011 12:58 PM
Busy trigger for line 3 (Emergency line on all phones) is set to 2.
So basically “Maximum number of calls = 4”
“Busy trigger = 2”
Julien Franche
Systems Administrator / Ottawa
Tél./Tel. 613-233-1781 x50124
gowlings.com <>>
11-24-2011 01:34 PM
Hi Julien,
On the 7960 Device page in CUCM under the product Specific config
change Auto Line Select to > Enabled
Cheers!
Rob
11-27-2011 10:16 PM
Nice one rob :)
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