7961 profile logging into a 7841 phone.

[Anthony O'Reilly]

Hi,

Recently we have purchased some 7841 Cisco Phones, these phones have fours lines on them. Our contact centre uses 7961 and 7962 phones and these have 6 lines on the phones.

The contact centre agents using these phones have the following phones button template for 796X

Button 1: Line

Button 2: Speed Dial

Button 3: None

Button 4: None

Button 5: None

Button 6: Service URL

The Service URL is a shortcut for the Extension Mobility Logout button. When an agent with the phone button template 796X logs into the 7841 phone it doesn't have the Service URL. Is there a way to give a user two phones button templates and it will use a 4 line template if they login to the 7841 phone and the 6 line template if they log into the 796X phone. I could upgrade all the 6 line profiles to move the Service URL to Button 4 but some agents have move than one speed dial.

We are using Cisco Unified CM Administration: System version: 8.6.2.24900-17

Hope this make sense.

Thanks

Anthony.

[Manish Gogna]

Hi Anthony,

The feature that controls this behavior is called Extension Mobility Equivalency as described in the following link

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_011000.html#CUCM_RF_EDCB3C30_00

The 78XX series IP phones do not seem to support it however the 99XX and 89XX do support it.

I would however recommend checking with TAC if this info is updated.

Manish

[Rob Huffman]

Hi Anthony,

I agree with my friend Manish here (+5) that you would want to use "Size Safe on Phone Template for EM Equivalency."  as described in the doc below;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_011000.html#CUCM_RF_EDCB3C30_00

I think the caveat here is that you would need to move the Service URL to button 4 and the additional 2 speed dials to buttons 5 & 6 for this to work the way you want. Feature Safe/Size safe support for the 7800 series like the 7841 was added with the release of Device pack 8.6(2)(26157-1) as shown in the note below that relates to CSCus20746;

Cisco IP Phone 7821, 7841 and 7961 Firmware Release 10.2(1) Cisco Unified Communications Manager DevicePackage 8.6(2)(26157-1) improvesthe database configuration capability for Cisco IPPhone 7821, 7841, and 7861Firmware Release 10.2(1). You must download and install Cisco Unified Communications Manager Device Package 8.6(2)(26157-1) for the Device Pack dependent features listed in the Cisco IP Phone 7821, 7841, and 7861 Firmware Release 10.2(1)

Release Notes. For additional information, see CSCus20746 on the Cisco Bug Search tool.

From;

http://www.cisco.com/web/software/282074299/121469/cmterm-devicepack8.6.2_26157-1_Release_Notes.pdf

Here's the bug notes for CSCus20746,

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus20746

Commit IP Phone 78XX 10.2.(1) feature safe/size safe support in CUCM DB

CSCus20746

Symptom:
Commit IP Phone 7821/7841/7861 10.2.1 feature safe / size safe support into CUCM.

[Manish Gogna]

Hi Rob,

Thanks for the additional inputs.

Manish