We have recently (within the last two weeks) started having an issue with our 7965g model phones. The 7965g model phones intermittently display a blank services screen. It is more annoying than anything and does not seem to be service affecting in any way. However, this is happening at multiple locations and we are receiving questions and complaints as a result. We aren't aware of anything that has recently changed to cause this. Ideas as to possible cause, culprit, and where to look would be appreciated so as to remedy this occurring.
I do not see any known bugs for this specific issue. What is the phone firmware and callmanager version? The console logs can be checked from one of the affected phones to start with. Additionally, the firmware can be upgraded to the latest version for a set of 7965's and monitored for similar issue.
we have recently announced a new Webex Events service with a best-in-class virtual event experience that is video-centric, intelligent, and simple to use.
Some highlights (features of new Webex Events that were not there with existing/c...
The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...
(view in My Videos)
Community Live- Tour of the Real-Time Monitoring Tool
(Live event - Tuesday, 20 April, 2021 at 10:00 am Pacific/ 1:00 pm Eastern / 7:00 pm Paris)
This event had place on Tuesday 20th, April 2021 at 10:00 hrs PDT
What is th...
Hello Admin Community!
I’m recruiting participants for an upcoming study looking at large meeting troubleshooting in Control Hub. If you’d like to participate, please fill out this quick, 2 min. survey. Thanks! https://www.surveymonkey.com/r/...