7970G and Call Manager 3.1 (2c)

[brad-denham]

I am currently running Call Manager 3.1(2c) and need to upgrade a users phone to support more than 6 line appearances. I have checked to ensure that 7970G's are supported on my current level of CM.

I don't have a 7970 template on my CM. Can anyone please advise me of how I can obtain this template and how to install on my Call Manager?

Thank you

[Rob Huffman]

Hi Brad,

I have checked a number of sources and I don't think that support for the 7970G was added until CCM 3.3.(3)SR2 :( Have a look at the 7970 reference doc;

Q. What Cisco CallManager release is required for the Cisco IP Phone 7970G?

A. The Cisco IP Phone 7970G requires Cisco CallManager Release 3.3(3)SR2.

Q. I am running a Cisco CallManager earlier than the 3.3(2) release; can it support the new Cisco IP Phone 7970G?

A. No. There are no plans to support the Cisco IP Phone 7970G in Cisco CallManager releases prior to 3.3(2).

From this good Q&A doc;

http://www.cisco.com/en/US/products/hw/phones/ps379/products_qanda_item09186a00801c963a.shtml

Sorry about that,

Rob

[brad-denham]

Rob,

Thank you for your quick response and clarification.

Brad