7975 Background Images Selections Unavailable

[lyle.stevens]

I'mhaving troubles with the 7975 set and the background images on UC520. When I select the backgrounds I get the display selections unavailable and when I run a debug it says TFTP: Looking for Desktops/320x216x16/List.xml and nothing else it just sits there?? I have attached the debug, show flash, and the list xml file. What is it that I am missing??

I also have 7945's and 65's that the background images work fine on.

[Jaime Valencia]

Assuming you're using the same set of images for the 7946/65 and trying to use them with the 7975 that's the problem. The image size is different.

7945 / 7965

Full size image—320 pixels (width) X 212 pixels (height).
Thumbnail image—80 pixels (width) X 53 pixels (height).
Directory "/Desktops/320x212x16"

7975

Full size image—320 pixels (width) X 216 pixels (height).
Thumbnail image—80 pixels (width) X 53 pixels (height).
Directory "/Desktops/320x216x16"

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[Rob Huffman]

Hi Lyle,

Maybe it's missing the tftp-server commands?

Check this great info from Steve @ Cisco

https://supportforums.cisco.com/message/3090291#3090291

https://supportforums.cisco.com/docs/DOC-9799

Cheers!

Rob

[lyle.stevens]

I have looked at the docs that were provided and my config seems correct. For example the thumb pic are the same size but I am unable to view them on the 7975 set?? I did notice that the Desktops/320x216x16/List.xml is not in the tftp-server commands and when I tried to add it I get the error message File with same name already being served. Using the no command and re entering the command produces the same results.

UC_520#term mon
UC_520#deb tftp event
TFTP Event debugging is on
UC_520#
001784: Feb 22 17:53:41.131: TFTP: Looking for Desktops/320x212x16/List.xml
001785: Feb 22 17:53:41.131: TFTP: Opened flash:Desktops/320x212x16/List.xml, fd 14, size 651 for process 160
001786: Feb 22 17:53:41.139: TFTP: Finished flash:Desktops/320x212x16/List.xml, time 00:00:00 for process 160
001787: Feb 22 17:53:41.479: TFTP: Looking for /Desktops/TN-CiscoFountain.png
001788: Feb 22 17:53:41.483: TFTP: Opened flash:/Desktops/TN-CiscoFountain.png, fd 14, size 9657 for process 160
001789: Feb 22 17:53:41.543: TFTP: Finished flash:/Desktops/TN-CiscoFountain.png, time 00:00:00 for process 160
001790: Feb 22 17:53:41.687: TFTP: Looking for /Desktops/TN-NantucketFlowers.png
001791: Feb 22 17:53:41.687: TFTP: Opened flash:/Desktops/TN-NantucketFlowers.png, fd 14, size 9933 for process 160
001792: Feb 22 17:53:41.743: TFTP: Finished flash:/Desktops/TN-NantucketFlowers.png, time 00:00:00 for process 160
001793: Feb 22 17:53:41.883: TFTP: Looking for /Desktops/TN-CampusNight.png
001794: Feb 22 17:53:41.883: TFTP: Opened flash:/Desktops/TN-CampusNight.png, fd 14, size 10820 for process 160
001795: Feb 22 17:53:41.951: TFTP: Finished flash:/Desktops/TN-CampusNight.png, time 00:00:00 for process 160
001796: Feb 22 17:53:42.091: TFTP: Looking for /Desktops/TN-Fountain.png
001797: Feb 22 17:53:42.091: TFTP: Opened flash:/Desktops/TN-Fountain.png, fd 14, size 7953 for process 160
001798: Feb 22 17:53:42.135: TFTP: Finished flash:/Desktops/TN-Fountain.png, time 00:00:00 for process 160
001799: Feb 22 17:53:42.267: TFTP: Looking for /Desktops/TN-MorroRock.png
001800: Feb 22 17:53:42.267: TFTP: Opened flash:/Desktops/TN-MorroRock.png, fd 14, size 7274 for process 160
001801: Feb 22 17:53:42.307: TFTP: Finished flash:/Desktops/TN-MorroRock.png, time 00:00:00 for process 160
001802: Feb 22 17:53:42.431: TFTP: Looking for /Desktops/TN-CiscoLogo.png
001803: Feb 22 17:53:42.435: TFTP: Opened flash:/Desktops/TN-CiscoLogo.png, fd 14, size 2089 for process 160
001804: Feb 22 17:53:42.447: TFTP: Finished flash:/Desktops/TN-CiscoLogo.png, time 00:00:00 for process 160
001805: Feb 22 17:53:45.563: TFTP: Looking for /Desktops/CampusNight.png
001806: Feb 22 17:53:45.563: TFTP: Opened flash:/Desktops/CampusNight.png, fd 14, size 147902 for process 160
001807: Feb 22 17:53:46.887: TFTP: Finished flash:/Desktops/CampusNight.png, time 00:00:01 for process 160
001808: Feb 22 17:54:36.831: TFTP: Looking for Desktops/320x216x16/List.xml

UC_520#sh run | b tftp-server

tftp-server flash:/Desktops/CampusNight.png
tftp-server flash:/Desktops/TN-CampusNight.png
tftp-server flash:/Desktops/CiscoFountain.png
tftp-server flash:/Desktops/TN-CiscoFountain.png
tftp-server flash:/Desktops/CiscoLogo.png
tftp-server flash:/Desktops/TN-CiscoLogo.png
tftp-server flash:/Desktops/Fountain.png
tftp-server flash:/Desktops/TN-Fountain.png
tftp-server flash:/Desktops/MorroRock.png
tftp-server flash:/Desktops/TN-MorroRock.png
tftp-server flash:/Desktops/NantucketFlowers.png
tftp-server flash:/Desktops/TN-NantucketFlowers.png
tftp-server flash:Desktops/320x212x16/List.xml
tftp-server flash:/bacdprompts/en_bacd_allagentsbusy.au alias en_bacd_allagentsbusy.au

UC_520#conf t
Enter configuration commands, one per line.  End with CNTL/Z.
UC_520(config)#tftp-server Desktops/320x216x16/List.xml
File with same name already being served
UC_520(config)#