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8831 timezone issue on CME 12

jasonkelley
Level 1
Level 1

I am running into an issue with the 8831 conference phones on our CME 12. The 8811s are showing the correct time which is CDT, but the 8831s are showing UTC time. The router is running UTC and the timezone under voice register global is set to CDT. If I change the router time to CDT the 8811s time get scewed.

______________________________

cisco_vg01#sh clock
20:50:36.263 UTC Wed Oct 4 2017

 

______________________________

 

CONFIG [Version=12.0]
========================
Version 12.0
Mode is cme
Max-pool is 42
Max-dn is 200
Outbound-proxy is enabled and will use global configured value
Security Policy: DEVICE-DEFAULT
Forced Authorization Code Refer is enabled
Source-address is 172.16.xx.xxx port 5060
Load 7821 is sip78xx.11-0-1-11
Load 8811 is sip88xx.11-0-1-11
Authenticate register
Time-format is 12
Date-format is M/D/Y
Time-zone is 8
Hold-alert is disabled
Mwi stutter is enabled
Mwi registration for full E.164 is disabled
Forwarding local is disabled
Video is disabled
Camera is disabled
Privacy is enabled
Privacy-on-hold is disabled
Conference hardware is disabled
Dst auto adjust is enabled
start at Apr week 1 day Sun time 02:00
stop at Oct week 8 day Sun time 02:00
Voicemail number is 2018000
Directory url is http://10.88.x.xx:8080/ccmcip/xmldirectory.jsp
Max redirect number is 5
IP QoS DSCP:
ef (the MS 6 bits, 46, in ToS, 0xB8) for media
cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
af41 (the MS 6 bits, 34, in ToS, 0x88) for video
default (the MS 6 bits, 0, in ToS, 0x0) for service
Telnet Level: 0
Tftp path is flash:/its
Generate text file is disabled
Tftp files are created, current syncinfo 065923661
OS79XX.TXT is not created
timeout interdigit 10
timeout transfer recall 0
network-locale[0] US (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] US (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
MWI unsolicited notify is disabled
Active registrations : 9

Total SIP phones registered: 10
Total Registration Statistics
Registration requests : 1060
Registration success : 242
Registration failed : 525
unRegister requests : 231
unRegister success : 231
unRegister failed : 0
Auto-Register requests : 0
Attempts to register
after last unregister : 0
Last register request time : 20:47:48.623 UTC Wed Oct 4 2017
Last unregister request time : 20:47:19.023 UTC Wed Oct 4 2017
Register success time : 20:47:48.623 UTC Wed Oct 4 2017
Unregister success time : 20:47:19.027 UTC Wed Oct 4 2017

 

 

________________________________

 

voice register global
mode cme
source-address 172.16.xx.xxx port 5060
max-dn 200
max-pool 42
load 7821 sip78xx.11-0-1-11
load 8811 sip88xx.11-0-1-11
authenticate register
timezone 8
mwi stutter
no forwarding local
voicemail 2018000
url directory http://10.88.x.xx:8080/ccmcip/xmldirectory.jsp
tftp-path flash:
create profile sync 0659236615

4 Replies 4

Risat
Level 3
Level 3

can you please share how you fixed this issue ??

Hi,

 

It seems to be a bug CSCvf07153

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvf07153/?reffering_site=dumpcr

 

If "clock timezone" is NOT GMT it causes a problem.

So, as a workaround, just set the router's clock as GMT.

!
no clock timezone <XXX>
clock timezone GMT 

!

 

where <XXX> is the current name of timezone on your CME

 

Here is an example of my config that displays correct time for 8831.

 

!
clock timezone GMT 5 0

voice register global
 olsontimezone Asia/Tashkent version 2016d
 timezone 37
 time-format 24

!

pan.systems
Level 1
Level 1

Hi, you're way ahead of me as I can't even get an 8831 registered with CME 12.0 and we bought 60 of them! My voice register global looks just like yours but would you share your voice register pool please? Did you need to do anything special to register it? I have tried on 4321 and 2911 with no success, it registers then un-registers immediately.

 

voice register pool 3
busy-trigger-per-button 2
id mac AC44.F21C.3258
type 8831
number 1 dn 1
username 5001 password 5001
codec g711ulaw
speed-dial 1 80993001 label "Conference 1"
speed-dial 2 80993002 label "Conference 2"

Hi there,

 

Here is the voice register pool for our 8831on our CME. This is running on a 2911 Version 15.6(1)T1. Let me know if this helps out.

 


voice register pool 4
busy-trigger-per-button 2
id mac AC44.XXXX.XXXX
type 8831
number 1 dn 4
dtmf-relay rtp-nte
voice-class codec 1
username user4 password *******
description XXX-XXX-XXXX