About jasonkelley

jasonkelley · 10-04-2017

I am running into an issue with the 8831 conference phones on our CME 12. The 8811s are showing the correct time which is CDT, but the 8831s are showing UTC time. The router is running UTC and the timezone under voice register global is set to CDT. I...

jasonkelley · 03-16-2012

UCCE 7.5 SR10IP/IVR 7.0.1 SR4Is there a way to check if a Contact Center agent is in a ready state before sending a call where the customer entered the agents extension in the IVR transfer script (Call.CallerEnteredDigits redirect)? The agents have t...

jasonkelley · 02-02-2012

I am receiving the following error when attempting to increase the size of the Tempdb on our Historical Data Server.Expanding database tempdbCreating database device tempdbD112121455 for TempDbSQL Msg: (102 0r 0x66) Incorrect syntax near 'NAME'.Error...

jasonkelley · 09-11-2008

I am setting up a lab environment running an IPCC All In One. The version is IPCC Contact Center Enterprise 7.0.0. The issue that I am having is when I bring up the Configuration Manager I have no options other than modifying the region or adding an ...

jasonkelley · 07-09-2019

Hi there, Here is the voice register pool for our 8831on our CME. This is running on a 2911 Version 15.6(1)T1. Let me know if this helps out. voice register pool 4busy-trigger-per-button 2id mac AC44.XXXX.XXXXtype 8831number 1 dn 4dtmf-relay rtp-ntev...

jasonkelley · 03-24-2016

Were you able to resolve this problem? If so, what was the fix?

jasonkelley · 02-02-2012

This appears to be an issue with case sensitivity. Creating database device tempdbD112121455 for TempDb. I was able to increase the size through the SQL Managment Tool and my Webview reports started working again. Is there a way to correct this witho...

jasonkelley · 09-12-2008

Thanks for your post Riccardo. I agree about needing to upgrade to a newer version. We try and stay a version behind on purpose. With 7.5 out now we are planning on upgrading to 7.2.

jasonkelley · 09-12-2008

Thanks for your reply Antonio. I think you are right about the user account. I installed the software using a domain admin account that was also set up as the local admin. I tried to modify the few items I had access to in the Configuration Manager a...

Member Since	‎06-16-2006 06:10 PM
Date Last Visited	‎10-18-2022 08:31 AM
Posts	18

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8831 timezone issue on CME 12

Check to see if agent is available in the MRD before call transfer from IVR

Error when increasing tempdb size UCCE 7.5

IPCC Lab Sprawler

Re: 8831 timezone issue on CME 12

Were you able to resolve this

Error when increasing tempdb size UCCE 7.5

Re: IPCC Lab Sprawler

Re: IPCC Lab Sprawler