8841 and 7965 ring settings

[JasonDeVos1]

we have 8841 and 7965 phones.  we notice when a call comes in on a line on each phone the "ring setting of Busy station" treatment is different.

the system default is : Beep Only

1. On the 7965 the line will beep once

2.On the 8841 the line constantly beeps

why if the system default is beep do i get two different behaviors.

CUCM 8.6.2

[Jitender Bhandari]

Hi Jason,

Can you set the Ring Setting (Phone Active) to "Beep Only" and see if that makes any difference.

Ring Setting (Phone Active)

From the drop-down list box, choose the ring setting that is used when this phone has another active call on a different line. Choose one of the following options: Use system default Disable Flash only Ring once Ring Beep only Setting applies only to the current device unless you check the check box at right (Update Shared Device Settings) and click the Propagate Selected button. (The check box at right displays only if other devices share this directory number.) Note    Turning on MLPP Indication (at the enterprise parameter, device pool, or device level) disables normal Ring Setting behavior for the lines on a device, unless MLPP Indication is turned off (overridden) for the device.

(Rate if it helps)

JB

[JasonDeVos1]

yes that fixes it.. but my question is why the different treatment for phone models when there is one cluster default

[Jitender Bhandari]

Hi Jason,

They are different generation of phones, 79XX are 3rd generation phone and 8841 are forth generation phone. There are lots of functionalities which behave differently between them. I know it is not good from user experience but its the way it is.

(Rate if it helps)

JB