8841 can't reset security settings / get rid of ITL file

[Chris Campbell]

I have another post where I couldn't get an 8841 to register with CUCME.  I am fairly certain now that the problem is due to an ITL file.  (I bought this used for my home lab).  I have tried a reset of security settings and of all settings, but after I select the reset, nothing seems to happen, even though it tells me the phone will reboot after I select reset.

Is there anything else I can do to wipe the configuration from the phone?

[Chris Campbell]

Right after I posted this, I realized I might have been pressing the wrong key to confirm.  Now I am getting a box asking for the administrator password, which I don't have.  I'll start searching the forums for how to reset that....

[Chris Campbell]

In this case, it was Cisco with a capital C.