8845 will not start video from axis I8116-E door station

[jerry-smith]

Cisco 8845 will not start video from axis I8116-E door station until camera shutter is toggled on or off. When call comes in from Axis door station there is no video. If I change the position of the camera from open to closed or from closed to open video will start. 

[Jonathan Schulenberg]

Does the Axis device send an early offer INVITE that includes video SDP lines? If not then ask Axis support how to fix that.

The shutter closed/open is probably triggering a SIP re-INVITE from the endpoint to drop and add video. CUCM should be extending those re-INVITEs to the Axis, at which point both sides agree.

CUCM SDL logs would confirm all of this.

[jerry-smith · Accepted solution]

Axis tech support directed me to install latest firmware, and set the Video profile to "baseline" in the SIP account settings.

One I8116-E was already at latest firmware and I was able to set the H.264 profile to "baseline" as suggested. This fixed the problem.

The second door station required an upgrade to latest and I was then able to edit the H.264 profile as requested.

Both stations are now 100% operable.