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8851 cannot find Bluetooth device

Casgrain IT
Beginner
Beginner

Hi,

We have a 8851 phone (3PCC version) and it cannot find my Bluetooth headset when in pairing mode.
Actually it cannot find any devices in pairing mode. I try those devices on other 8851 and they are found correctly.

Phone firmware is 11.3.7 

Any idea with BT scan cannot find the devices?? I have access to the admin webui of the phone if any of those settings need to be changed.

1 Accepted Solution

Accepted Solutions

Casgrain IT
Beginner
Beginner

Ok I found it; turns out BT on the 8851 needs to be on "both" mode rather than "handsfree" when pairing the headphones. Go figure why but it works now

View solution in original post

1 Reply 1

Casgrain IT
Beginner
Beginner

Ok I found it; turns out BT on the 8851 needs to be on "both" mode rather than "handsfree" when pairing the headphones. Go figure why but it works now

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