8851 cannot find Bluetooth device

[Casgrain IT]

Hi,

We have a 8851 phone (3PCC version) and it cannot find my Bluetooth headset when in pairing mode.
Actually it cannot find any devices in pairing mode. I try those devices on other 8851 and they are found correctly.

Phone firmware is 11.3.7 

Any idea with BT scan cannot find the devices?? I have access to the admin webui of the phone if any of those settings need to be changed.

[Casgrain IT · Accepted solution]

Ok I found it; turns out BT on the 8851 needs to be on "both" mode rather than "handsfree" when pairing the headphones. Go figure why but it works now