11-20-2018 08:49 AM - edited 03-17-2019 01:45 PM
Hi, i have a cp-8851 with firmware sip-88xx.10-3-1-20, and i want to upgrade to Multiplatform Firmware sip88xx.11-2-1MPP-630.loads
When phone tries to upgrade, fails with: Inactive load: sip88xx.11-2-1MPP-630
I want to use this phone with Asterisk, i don't have CUCM. Btw, i can't access to admin module in phone through web (https://xx.xx.xx.xx/admin/ doesn't work for me and i can't find an access to that admin module)
Other upgrades works (for example i updated to sip88xx.12-1-1SR1-4)
How can i upgrade to this firmware? Thank you very much
11-20-2018 08:59 AM
You cannot, there's no way from enterprise FW to MPP or viceversa.
There is no config GUI for phones with enterprise FW
11-21-2018 01:43 AM
11-21-2018 02:37 AM
@chfdre wrote:
So, should this enterprise firmware (sip-88xx.10-3-1-20) work with Asterisk?
Yes.
11-27-2018 01:23 AM
Hi, thank you for reply
I have an asterisk pbx with Cisco 7970's working, but when i try to use Cisco 8851 its always unprovisioned, i don't know why. Here is a log from the phone:
9679 DEB Nov 19 19:23:20.722080 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_gen_deviceEvent: g_deviceInfo.ins_state=2 9680 NOT Nov 19 19:23:20.722101 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_gen_deviceEvent: event type : SERVER_TRANSPORT 9681 DEB Nov 19 19:23:20.722120 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_gen_deviceEvent: ref_count=1 9682 DEB Nov 19 19:23:20.722141 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_gen_deviceEvent: name=SEP5006AB0876B6 : privacy=0 : hlog=1 : dnd_state=0 : mwi_lamp=0 9683 DEB Nov 19 19:23:20.722162 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_gen_deviceEvent: dnd_type=01 : ins_state=02 : cucm_mode=FFFFFFFF : ins_cause=01 9684 DEB Nov 19 19:23:20.722233 (677:901) JAVA-SNAPSHOT-RELEASE: CCAPI_Device_releaseDeviceInfo: reference pointer=4580cfd0 9685 NOT Nov 19 19:23:20.722406 (677:902) JAVA-SIP : sip_transport_init_ti_addrs : ip_mode is:0. 9686 NOT Nov 19 19:23:20.722438 (677:902) JAVA-SIPCC-SIP_TRANS: sip_transport_init_ti_addr: Entered 9687 DEB Nov 19 19:23:20.722469 (677:902) JAVA-PLAT : MED_API : platGetLocalIPAddr :Hi,It contains IPV6_INTEGRATION 9688 DEB Nov 19 19:23:20.722498 (677:902) JAVA-SIPCC-SIP_TRANS: sip_get_local_ip_addr: dst_addr: 8.8.8.8 9689 DEB Nov 19 19:23:20.722524 (677:902) JAVA-SIPCC-SIP_TRANS: sip_get_local_ip_addr: src_addr: 192.168.1.227 9690 DEB Nov 19 19:23:20.722598 (677:902) JAVA-[getDeployMode] deploy-mode:1 9691 DEB Nov 19 19:23:20.722636 (677:902) JAVA-SIPCC-SIP_TRANS: sip_transport_getaddrinfo: 192.168.1.234 is already an IPv4 address 9692 DEB Nov 19 19:23:20.722660 (677:902) JAVA-PLAT : MED_API : platGetLocalIPAddr :Hi,It contains IPV6_INTEGRATION 9693 NOT Nov 19 19:23:20.722681 (677:902) JAVA-SIPCC-SIP_TRANS: sip_transport_init_ti_addr: Entered 9694 NOT Nov 19 19:23:20.722702 (677:902) JAVA-SIPCC-SIP_TRANS: sip_transport_init_ti_addr: Unexpected value specified for ip_type : 0 9695 ERR Nov 19 19:23:20.722725 (677:902) JAVA-SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found using primary CUCM 9696 ERR Nov 19 19:23:20.722746 (677:902) JAVA-SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found using primary CUCM 9697 NOT Nov 19 19:23:20.722769 (677:902) JAVA-SIPCC-UI_API: ui_set_ccm_conn_status: ***********CUCM 192.168.1.234 Not connected*********** 9698 DEB Nov 19 19:23:20.722873 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_update_ccm_status: entry ccm 192.168.1.234 status=0 9699 DEB Nov 19 19:23:20.722908 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_update_ccm_status: Find cucm with addr= 192.168.1.234,one of the cucms' name=192.168.1.234 (ipv6:INVALID_IPV6) 9700 DEB Nov 19 19:23:20.722934 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_update_ccm_status: server(ipv4) 192.168.1.234 is now status=0, index=0 9701 DEB Nov 19 19:23:20.722968 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_update_ccm_status: Find cucm with addr= 192.168.1.234,one of the cucms' name=INVALID (ipv6:INVALID_IPV6) 9702 DEB Nov 19 19:23:20.722992 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_update_ccm_status: Find cucm with addr= 192.168.1.234,one of the cucms' name=INVALID (ipv6:INVALID_IPV6) 9703 DEB Nov 19 19:23:20.723015 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_update_ccm_status: Find cucm with addr= 192.168.1.234,one of the cucms' name=INVALID (ipv6:INVALID_IPV6) 9704 DEB Nov 19 19:23:20.723035 (677:901) JAVA-SIPCC-SIP_CC_PROV: ccsnap_update_ccm_status: Find cucm with addr= 192.168.1.234,one of the cucms' name=INVALID (ipv6:INVALID_IPV6) 9705 DEB Nov 19 19:23:20.723067 (677:901) JAVA-SNAPSHOT-CREATE: CCAPI_Device_getDeviceInfo: g_deviceInfo.ins_state=2 9706 DEB Nov 19 19:23:20.723097 (677:901) JAVA-SNAPSHOT-CREATE: CCAPI_Device_getDeviceInfo: deviceInfo->sis_name= 9707 DEB Nov 19 19:23:20.723118 (677:901) JAVA-SNAPSHOT-CREATE: CCAPI_Device_getDeviceInfo: reference pointer=4580cfd0 9708 DEB Nov 19 19:23:20.723144 (677:901) JAVA-SNAPSHOT-CREATE: CCAPI_Device_getDeviceInfo: deviceInfo->ins_state=2
Do you have any idea why 8851 isn't working? I can post more logs or what you need
Thank you
11-27-2018 01:43 AM
@chfdre wrote:
9696 ERR Nov 19 19:23:20.722746 (677:902) JAVA-SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found using primary CUCM
This error message is saying that the phone is looking for a CUCM server. So this means the phone is already loaded with Enterprise firmware.
Do you have the following:
1. SEPmacaddress.cnf.xml file;
2. Dialplan.xml file;
3. DHCP Option 150; and
4. TFTP server
11-27-2018 02:52 AM
That's because i was trying to upgrade to multiplatform firmware
1. SEPmacaddress.cnf.xml file attached (similar to other conf's working with 7970's)
2. Dialplan.xml file attached (generic, but working with 7970's)
3. DHCP Option 150, i don't have this, but i configured phone with TFTP server static, it's enough?
4. TFTP server: working with 7970's and it's the same ip
Thanks
11-27-2018 01:25 PM - edited 11-27-2018 01:27 PM
@chfdre wrote:
<loadInformation>sip88xx.11-2-1MPP-630</loadInformation>
First, this will get rejected by the phone itself. Put the Enterprise firmware in here.
Next, you said you've got config for a working 7970? Use that. This config has a lot of relevant missing lines.
Otherwise, use Google to look for a known working SEPmacaddress.cnf.xml file.
Let us know how you go.
11-20-2018 09:49 PM
11-21-2018 01:39 AM - edited 11-21-2018 01:47 AM
Hi, thank you for your reply
So, should this enterprise firmware (sip-88xx.10-3-1-20) work with Asterisk?
Because i'm trying but always get an "unprovisioned", having SEPmacaddress, dialplan, sip-88xx.10-3-1-20 fw, TFTP server and static config in the phone for the tftp server
Thank you
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