8865 does not display "Device Defaults" after installing cmterm-devicepack

[QA-Tester]

I have CUCM 11.5.1 and I installed latest software for 8865 plus devicepack and  now when I go to CUCM ccmadmin>Device>Device Settings>Device Defaults> I do not see the Phone 8865 listed. Why?

cmterm-8845_65-sip.12-5-1SR2-2.k3.cop.sgn

cmterm-devicepack11.5.1.16096-1.cop.sgn

[Jaime Valencia]

I'm running 11.5.1.15900-18 with cmterm-devicepack11.5.1.16083-1.cop and I see the device listed, did you try searching in the page?

[QA-Tester]

Sorry my mistake 8865 is in dual bank. Searching for 8865 was much easier.I will keep in mind next time.

Thanks,

Todd

[tgaur]

hi,

have you;

• Restart the Cisco Tomcat service on all nodes.

• Restart Cisco TFTP on all servers where this service is running.

• Restart call manager service on the Publisher; if running

regards