8961 resume key missing

[carl_townshend]

Hi All

I have installed a Cisco 8961 IP phone, we initially logged it on with a 7962 profile, when transferring a call, we had the option to resume it via a softkey!

However the BLF's were not working with this profile, so I then created a UDP for that phone, the BLF's not work, however the transfer softkey has now disappeared!

any ideas how to sort this ?

cheers

[Carlo Poggiarelli]

Hi.

Transfer function, has now a dedicated physical button on 89XX model. 

http://www.cisco.com/c/en/us/products/collaboration-endpoints/unified-ip-phone-8900-series/datasheet-listing.html

HTH

Regards

Carlo

[carl_townshend]

Yes, we press the transfer key which is a hard key, but when we press the BLF key to transfer the number to, there normally appears a transfer softkey and a resume softkey, these do not work!

[Aman Soi]

Hi Carl,

I am not sure whether these bugs are exactly related to your issue.

Presence enhancement

CSCtc73771

Description

Symptom:
On a 79XX series phone the directory, call logs, and call history (when you press the down key) you are able to see presence status of the DN's if your subscribe search space allows (this is by the phone icon, on hook for not busy, off hook for on a call, etc..). On a 9971, 9951, and 8961 this behavior does not seem to be present.

Conditions:
Looking for BLF call lists on 4th gen phones.

Workaround:
None. This is an enhancement request for 4th gen phones.

Known Affected Releases:

(1)

9.0(0)

Presence BLF support on Call History feature development

CSCtq39163

Description

Symptom:
This feature is a parity of the TNP phones. It enables the users to see the presence status of the line numbers in the Call History list for 9971/9951/8961.

Conditions:
Enable the enterprise parameter "BLF For Call Lists".

Workaround:
None

Customer Visible

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Details

Last Modified:

Oct 15,2012

Status:

Fixed

Severity:

6 Enhancement

Product:

Cisco Unified IP Phones 9900 Series

Support Cases:

4

Known Affected Releases:

(1)

9.2(3)

Known Fixed Releases:

(3)

9.2(1)CH1.10

9.2(1)CH1.11

9.2(1)CH1.14

regds,

aman