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9971 not registering

Nathantorres
Level 1
Level 1

Hello all, 

I have a 9971 phone that will not register, I have other phones (7960, 7970 , and IP communicator) all have registered just fine. this phone is set up in my CUCM 8.6 and has worked in the past. at this point the screen is reading "connecting" but never moves from there. this phone had been working lost power and never came back up, I have also done a factory reset. any ideas on what i can do next?   

2 Replies 2

Rajan
VIP Alumni
VIP Alumni

Can you check the below:

- What is the status message on the phone

- WHether the phone got proper details from DHCP including the TFTP IP

- ITL is updated 

HTH

Rajan

so it looks like I had a bad cable, status message said "ethernet  disconnected" so i got a new cable and now it is working. I should have known that and thank you.