9971 phone not registering

eomotosho · ‎07-31-2014

Good day all.,

My cisco 9971 sip phone is not registering to my CME. Other sccp phones are successfully registered. What could be the problem pls

Below is the running config

Building configuration...

Current configuration : 18279 bytes
!
! Last configuration change at 04:11:41 UTC Wed Jul 30 2014 by customer
! NVRAM config last updated at 03:55:45 UTC Wed Jul 30 2014
! NVRAM config last updated at 03:55:45 UTC Wed Jul 30 2014
version 15.2
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
!
hostname customer_ROUTER
!
boot-start-marker
boot-end-marker
!
!
! card type command needed for slot/vwic-slot 0/0
logging buffered 51200 warnings
enable secret 4 Y.uTuf5318gw/.n69hBavUTM8aCq8c7jaFSVnGZn3vg
enable password 7 00241113005C0E125E731F00
!
no aaa new-model
!
!
crypto pki trustpoint TP-self-signed-2992403358
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-2992403358
revocation-check none
rsakeypair TP-self-signed-2992403358
!
!
crypto pki certificate chain TP-self-signed-2992403358
certificate self-signed 01
3082022B 30820194 A0030201 02020101 300D0609 2A864886 F70D0101 05050030
31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
69666963 6174652D 32393932 34303333 3538301E 170D3133 31303235 30323530
34385A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D32 39393234
30333335 3830819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
8100CAA2 605D4955 F2F0F0E3 EA120142 0C0587A0 C49E851D 5FA48FF5 A7A95A61
3AFE1D57 215E9548 36A941F4 4BD64E0A 7F80E691 0BD0DD5D 97A02A8A 0A345C6D
C996ADEC 45ECCEB1 1FF0972B 30602F52 2C95A6B3 267F67AA 9BA58605 6285FB13
D1453D8A 8C88A1E9 81CE5C04 DE19CE2E A445D1AA 700FD282 E76F2425 B0747979
A0FD0203 010001A3 53305130 0F060355 1D130101 FF040530 030101FF 301F0603
551D2304 18301680 14CD45E4 CE0A6776 7BE1703E FB93BA07 F342854F 23301D06
03551D0E 04160414 CD45E4CE 0A67767B E1703EFB 93BA07F3 42854F23 300D0609
2A864886 F70D0101 05050003 81810026 21F6FC46 839B0B8D D263F598 0932952F
64DA436C 4AA5B45B 1BD7306A 3CA2D8BF 7267ED18 B6567709 5F9758CD 66F34E21
0C56A5A8 AD9CE41C 93203983 DCC8F148 B49B9828 F5B18030 55FDEE84 D673C34E
F4D15F99 1A70C7D2 6FEA12E2 95E8F3A5 2C0464C6 4D2F7B56 1F3FBD5B A8090B1C
A9D5BA13 654BBF3A A7E3B791 B62C2C
quit
ip cef
!
!
!
!

!
ip dhcp excluded-address 10.10.10.1
!
ip dhcp pool ccp-pool
import all
network 10.10.10.0 255.255.255.248
default-router 10.10.10.1
lease 0 2
!
!
!
ip domain name yourdomain.com
no ipv6 cef
!
multilink bundle-name authenticated
!
!
!
!
!
voice-card 0
!
!
!
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
no supplementary-service sip handle-replaces
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
bind control source-interface GigabitEthernet0/0.20
bind media source-interface GigabitEthernet0/0.20
session transport tcp
registrar server expires max 600 min 60
!
!
voice register global
mode cme
source-address 10.1.0.1 port 2000
max-dn 400
max-pool 350
load 9971 sip9971.9-4-1SR1-2
tftp-path flash:
create profile sync 0009915444079012
!
voice register dn 1
number 142
shared-line
label DG
!
voice register template 10
!
voice register pool 1
id mac C414.3C97.91B2
type 9971
number 1 dn 1
!
!
!
!
!
license udi pid C3900-SPE150/K9 sn FOC173346TV
license accept end user agreement
license boot module c3900 technology-package securityk9
license boot module c3900 technology-package datak9
hw-module pvdm 0/0
!
hw-module sm 1
!
!
!
username customer privilege 15 secret 4 36j59lJSkiHr2PnORgOAxZ.luMzgnBHZx1euJOCK3ww
!
redundancy
!
!
!
!
!
no ip ftp passive
!
!
!
!
!
!
!
!
!
interface Embedded-Service-Engine0/0
no ip address
!
interface GigabitEthernet0/0
description $ETH-LAN$$ETH-SW-LAUNCH$$INTF-INFO-GE 0/0$
no ip address
duplex auto
speed auto
!
interface GigabitEthernet0/0.10
encapsulation dot1Q 10
ip address 10.10.0.20 255.255.248.0
!
interface GigabitEthernet0/0.20
encapsulation dot1Q 20
ip address 10.1.0.1 255.255.252.0
!
interface GigabitEthernet0/0.30
encapsulation dot1Q 30
ip address 10.10.50.51 255.255.255.0
!
interface GigabitEthernet0/0.50
encapsulation dot1Q 50
ip address 10.10.60.1 255.255.255.0
!
interface GigabitEthernet0/1
no ip address
duplex auto
speed auto
!
interface GigabitEthernet0/2
no ip address
duplex auto
speed auto
!
interface SM1/0
no ip address
shutdown
!Application: CUE Running on SM
!
interface SM1/1
description Internal switch interface connected to Service Module
no ip address
!
interface Vlan1
no ip address
!
interface Vlan20
no ip address
!
!
ip forward-protocol nd
!
ip http server
ip http access-class 23
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
!
!
access-list 23 permit 10.10.10.0 0.0.0.7
access-list 23 permit 10.10.0.0 0.0.7.255
access-list 101 permit tcp 10.10.0.0 0.0.7.255 10.10.0.0 0.0.7.255 eq telnet
!
nls resp-timeout 1
cpd cr-id 1
!
tftp-server flash:Phones/SCCP75.9-3-1SR4-1S.loads alias SCCP75.9-3-1SR4-1S.loads
tftp-server flash:Phones/apps75.9-3-1ES26.sbn alias apps75.9-3-1ES26.sbn
tftp-server flash:Phones/cnu75.9-3-1ES26.sbn alias cnu75.9-3-1ES26.sbn
tftp-server flash:Phones/cvm75sccp.9-3-1ES26.sbn alias cvm75sccp.9-3-1ES26.sbn
tftp-server flash:Phones/dsp75.9-3-1ES26.sbn alias dsp75.9-3-1ES26.sbn
tftp-server flash:Phones/jar75sccp.9-3-1ES26.sbn alias jar75sccp.9-3-1ES26.sbn
tftp-server flash:Phones/term75.default.loads alias term75.default.loads
tftp-server flash:7975Phone alias 7975Phone
tftp-server flash:Phones/6921/BOOT69xx.0-0-0-14.zz.sgn alias BOOT69xx.0-0-0-14.zz.sgn
tftp-server flash:Phones/6921/DSP69xx.12-4-122-99.131025.zz.sgn alias DSP69xx.12-4-122-99.131025.zz.sgn
tftp-server flash:Phones/6921/SCCP69xx.9-4-1-3SR1.loads alias SCCP69xx.9-4-1-3SR1.loads
tftp-server flash:Phones/6921/SCCP69xx.9-4-1-3SR1.zz.sgn alias SCCP69xx.9-4-1-3SR1.zz.sgn
tftp-server flash:Phones/7942/SCCP42.9-3-1SR4-1S.loads alias SCCP42.9-3-1SR4-1S.loads
tftp-server flash:Phones/7942/apps42.9-3-1ES26.sbn alias apps42.9-3-1ES26.sbn
tftp-server flash:Phones/7942/cnu42.9-3-1ES26.sbn alias cnu42.9-3-1ES26.sbn
tftp-server flash:Phones/7942/cvm42sccp.9-3-1ES26.sbn alias cvm42sccp.9-3-1ES26.sbn
tftp-server flash:Phones/7942/dsp42.9-3-1ES26.sbn alias dsp42.9-3-1ES26.sbn
tftp-server flash:Phones/7942/jar42sccp.9-3-1ES26.sbn alias jar42sccp.9-3-1ES26.sbn
tftp-server flash:Phones/7942/term42.default.loads alias term42.default.loads
tftp-server flash:Phones/7942/term62.default.loads alias term62.default.loads
tftp-server flash:Phones/9971/dkern9971.100609R2-9-2-3-27.sebn alias dkern9971.100609R2-9-2-3-27.sebn
tftp-server flash:Phones/9971/kern9971.9-2-3-27.sebn alias kern9971.9-2-3-27.sebn
tftp-server flash:Phones/9971/rootfs9971.9-2-3-27.sebn alias rootfs9971.9-2-3-27.sebn
tftp-server flash:Phones/9971/sboot9971.031610R1-9-2-3-27.sebn alias sboot9971.031610R1-9-2-3-27.sebn
tftp-server flash:Phones/9971/sip9971.9-2-3-27.loads alias sip9971.9-2-3-27.loads
tftp-server flash:Phones/9971/skern9971.022809R2-9-2-3-27.sebn alias skern9971.022809R2-9-2-3-27.sebn
tftp-server flash:Phones/9971/dkern9971.100609R2-9-4-1SR1-2.sebn alias dkern9971.100609R2-9-4-1SR1-2.sebn
tftp-server flash:Phones/9971/kern9971.9-4-1SR1-2.sebn alias kern9971.9-4-1SR1-2.sebn
tftp-server flash:Phones/9971/rootfs9971.9-4-1SR1-2.sebn alias rootfs9971.9-4-1SR1-2.sebn
tftp-server flash:Phones/9971/sboot9971.031610R1-9-4-1SR1-2.sebn alias sboot9971.031610R1-9-4-1SR1-2.sebn
tftp-server flash:Phones/9971/sip9971.9-4-1SR1-2.loads alias sip9971.9-4-1SR1-2.loads
tftp-server flash:Phones/9971/skern9971.022809R2-9-4-1SR1-2.sebn alias skern9971.022809R2-9-4-1SR1-2.sebn
!
control-plane
!
!
voice-port 0/1/0
!
voice-port 0/1/1
!
voice-port 0/1/2
!
voice-port 0/1/3
!
voice-port 0/2/0
!
voice-port 0/2/1
!
voice-port 0/2/2
!
voice-port 0/2/3
!
!
!
!
!
!
mgcp profile default
!
sccp local GigabitEthernet0/0.20
sccp
!
dial-peer voice 1 voip
!
!
!
!
gatekeeper
shutdown
!
!
telephony-service
no auto-reg-ephone
max-ephones 350
max-dn 400
ip source-address 10.1.0.1 port 2000
max-redirect 5
auto assign 4 to 6
auto assign 1 to 5
system message FMF customer Office
cnf-file location flash:
load 7942 SCCP42.9-3-1SR4-1S.loads
load 7975 SCCP75.9-3-1SR4-1S.loads
load 6921 BOOT69xx.0-0-0-14.zz.sgn
date-format dd-mm-yy
max-conferences 8 gain -6
web admin system name customer secret 5 $1$FMtR$sT3uVeM.oBYRlaOQSqvXj/
transfer-system full-consult
create cnf-files version-stamp 7960 Jul 30 2014 04:08:39
!
!
ephone-dn 1 dual-line
number 100
label 100
description 100
!
!
ephone-dn 2 dual-line
number 140
label 140
description DIRECTOR
!
!
ephone-dn 3 dual-line
number 101
label 101
description 101
!
!
ephone-dn 4 dual-line
number 102
label 102
description 102
!
!
ephone-dn 5 dual-line
number 103
label 103
description 103
!
!
ephone-dn 6 dual-line
number 104
label 104
description 104
!
!
ephone-dn 7 dual-line
number 105
label 105
description 105
!
!
ephone-dn 8 dual-line
number 106
label 106
description 106
!
!
ephone-dn 9 dual-line
number 107
label 107
description 107
!
!
ephone-dn 10 dual-line
number 108
label 108
description 108
!
!
ephone-dn 11 dual-line
number 109
label 109
description 109
!
!
ephone-dn 12 dual-line
number 110
label 110
description 110
!
!
ephone-dn 13 dual-line
number 111
label 111
description 111
!
!
ephone-dn 14 dual-line
number 112
label 112
description 112
!
!
ephone-dn 15 dual-line
number 113
label 113
description 113
!
!
ephone-dn 16 dual-line
number 114
label 114
description 114
!
!
ephone-dn 17 dual-line
number 115
label 115
description 115
!
!
ephone-dn 18 dual-line
number 116
label 116
description 116
!
!
ephone-dn 19 dual-line
number 117
label 117
description 117
!
!
ephone-dn 20 dual-line
number 118
label 118
description 118
!
!
ephone-dn 21 dual-line
number 119
label 119
description 119
!
!
ephone-dn 22 dual-line
number 120
label 120
description 120
!
!
ephone-dn 23 dual-line
number 121
label 121
description 121
!
!
ephone-dn 24 dual-line
number 122
label 122
description 122
!
!
ephone-dn 25 dual-line
number 123
label 123
description 123
!
!
ephone-dn 26 dual-line
number 124
label 124
description 124
!
!
ephone-dn 27 dual-line
number 125
label 125
description 125
!
!
ephone-dn 28 dual-line
number 126
label 126
description 126
!
!
ephone-dn 29 dual-line
number 127
label 127
description 127
!
!
ephone-dn 30 dual-line
number 128
label 128
description 128
!
!
ephone-dn 31 dual-line
number 129
label 129
description 129
!
!
ephone-dn 32 dual-line
number 130
label 130
description 130
!
!
ephone-dn 33 dual-line
number 131
label 131
description 131
!
!
ephone-dn 34 dual-line
number 132
label 132
description 132
!
!
ephone-dn 35 dual-line
number 133
label 133
description 133
!
!
ephone-dn 36 dual-line
number 134
label 134
description 134
!
!
ephone-dn 37 dual-line
number 135
label 135
description 135
!
!
ephone-dn 38 dual-line
number 136
label 136
description 136
!
!
ephone-dn 39 dual-line
number 137
label 137
description 137
!
!
ephone-dn 40 dual-line
number 138
label 138
description 138
!
!
ephone-dn 41 dual-line
number 139
label 139
description 139
!
!
ephone-dn 42 dual-line
number 140
label 140
description 140
!
!
ephone-dn 43 dual-line
number 141
label 141
description 141
!
!
ephone 1
device-security-mode none
mac-address 34DB.FDE4.9FEA
type 6921
button 1:1
!
!
!
ephone 2
no multicast-moh
device-security-mode none
mac-address ECE1.A985.4ACD
username "Test2"
mtp
type 7975
button 1:2
!
!
!
ephone 3
device-security-mode none
mac-address 34DB.FDE4.A004
type 6921
button 1:3
!
!
!
ephone 4
device-security-mode none
mac-address 34DB.FDE4.94B3
type 6921
button 1:4
!
!
!
ephone 5
device-security-mode none
mac-address 34DB.FDE4.9F68
type 6921
button 1:5
!
!
!
ephone 6
device-security-mode none
mac-address 34DB.FDE4.9FEC
type 6921
button 1:6
!
!
!
ephone 7
device-security-mode none
mac-address 34DB.FDE4.9FD6
type 6921
button 1:7
!
!
!
ephone 8
device-security-mode none
mac-address 34DB.FDE4.9F89
type 6921
button 1:8
!
!
!
ephone 9
device-security-mode none
mac-address 34DB.FDE4.9F83
type 6921
button 1:9
!
!
!
ephone 10
device-security-mode none
mac-address 34DB.FDE4.9F7C
type 6921
button 1:10
!
!
!
ephone 11
device-security-mode none
mac-address 34DB.FDE4.A011
type 6921
button 1:11
!
!
!
ephone 12
device-security-mode none
mac-address 34DB.FDE4.9D8F
type 6921
button 1:12
!
!
!
ephone 13
device-security-mode none
mac-address 34DB.FDE4.9D7F
type 6921
button 1:13
!
!
!
ephone 14
device-security-mode none
mac-address 34DB.FDE4.9DB8
type 6921
button 1:14
!
!
!
ephone 15
device-security-mode none
mac-address 34DB.FDE4.9CF0
type 6921
button 1:15
!
!
!
ephone 16
device-security-mode none
mac-address 34DB.FDE4.9D6F
type 6921
button 1:16
!
!
!
ephone 17
device-security-mode none
mac-address 34DB.FDE4.9D88
type 6921
button 1:17
!
!
!
ephone 18
device-security-mode none
mac-address 34DB.FDE4.9626
type 6921
button 1:18
!
!
!
ephone 19
device-security-mode none
mac-address 34DB.FDE4.8EA6
type 6921
button 1:19
!
!
!
ephone 20
device-security-mode none
mac-address 34DB.FDE4.9DAD
type 6921
button 1:20
!
!
!
ephone 21
device-security-mode none
mac-address 34DB.FDE4.9D6C
type 6921
button 1:21
!
!
!
ephone 22
device-security-mode none
mac-address 34DB.FDE4.9F64
type 6921
button 1:22
!
!
!
ephone 23
device-security-mode none
mac-address 34DB.FDE4.9F8C
type 6921
button 1:23
!
!
!
ephone 24
device-security-mode none
mac-address 34DB.FDE4.9F9D
type 6921
button 1:24
!
!
!
ephone 25
device-security-mode none
mac-address 34DB.FDE4.9F90
type 6921
button 1:25
!
!
!
ephone 26
device-security-mode none
mac-address 34DB.FDE4.9F6A
type 6921
button 1:26
!
!
!
ephone 27
device-security-mode none
mac-address 34DB.FDE4.9F8B
type 6921
button 1:27
!
!
!
ephone 28
device-security-mode none
mac-address 34DB.FDE4.9F9B
type 6921
button 1:28
!
!
!
ephone 29
device-security-mode none
mac-address 34DB.FDE4.9FB4
type 6921
button 1:29
!
!
!
ephone 30
device-security-mode none
mac-address 34DB.FDE4.9FAC
type 6921
button 1:30
!
!
!
ephone 31
device-security-mode none
mac-address 34DB.FDE4.9F9E
type 6921
button 1:31
!
!
!
ephone 32
device-security-mode none
mac-address 34DB.FDE4.559D
type 6921
button 1:32
!
!
!
ephone 33
device-security-mode none
mac-address 34DB.FDE4.9EF8
type 6921
button 1:33
!
!
!
ephone 34
device-security-mode none
mac-address 34DB.FDE4.9ECF
type 6921
button 1:34
!
!
!
ephone 35
device-security-mode none
mac-address 34DB.FDE4.9FFE
type 6921
button 1:35
!
!
!
ephone 36
device-security-mode none
mac-address 34DB.FDE4.9ED6
type 6921
button 1:36
!
!
!
ephone 37
device-security-mode none
mac-address 34DB.FDE4.9E15
type 6921
button 1:37
!
!
!
ephone 38
device-security-mode none
mac-address 34DB.FDE4.9FFA
type 6921
button 1:38
!
!
!
ephone 39
device-security-mode none
mac-address 34DB.FDE4.9FFF
type 6921
button 1:39
!
!
!
ephone 40
device-security-mode none
mac-address 34DB.FDE4.9EFF
type 6921
button 1:40
!
!
!
ephone 41
device-security-mode none
mac-address 34DB.FDE4.9EE3
type 6921
button 1:41
!
!
!
ephone 42
device-security-mode none
mac-address C025.5C42.9C8E
type 7942
button 1:43
!
!
!
banner exec ^C
% Password expiration warning.
-----------------------------------------------------------------------

Cisco Configuration Professional (Cisco CP) is installed on this device
and it provides the default username "cisco" for one-time use. If you have
already used the username "cisco" to login to the router and your IOS image
supports the "one-time" user option, then this username has already expired.
You will not be able to login to the router with this username after you exit
this session.

It is strongly suggested that you create a new username with a privilege level
of 15 using the following command.

username <myuser> privilege 15 secret 0 <mypassword>

Replace <myuser> and <mypassword> with the username and password you want to
use.

-----------------------------------------------------------------------
^C
banner login ^C
-----------------------------------------------------------------------
Cisco Configuration Professional (Cisco CP) is installed on this device.
This feature requires the one-time use of the username "cisco" with the
password "cisco". These default credentials have a privilege level of 15.

YOU MUST USE CISCO CP or the CISCO IOS CLI TO CHANGE THESE PUBLICLY-KNOWN
CREDENTIALS

Here are the Cisco IOS commands.

username <myuser> privilege 15 secret 0 <mypassword>
no username cisco

Replace <myuser> and <mypassword> with the username and password you want
to use.

IF YOU DO NOT CHANGE THE PUBLICLY-KNOWN CREDENTIALS, YOU WILL NOT BE ABLE
TO LOG INTO THE DEVICE AGAIN AFTER YOU HAVE LOGGED OFF.

For more information about Cisco CP please follow the instructions in the
QUICK START GUIDE for your router or go to http://www.cisco.com/go/ciscocp
-----------------------------------------------------------------------
^C
!
line con 0
password 7 072F23594A0E1C1146405842
login local
line aux 0
password 7 072F23594A0E1C1146405842
line 2
no activation-character
no exec
transport preferred none
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
stopbits 1
line 67
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
stopbits 1
line vty 0 4
access-class 23 in
privilege level 15
password 7 0226064E0F010A351D1C5A57
login
transport input telnet ssh
line vty 5 15
access-class 23 in
privilege level 15
password 7 12390702160C09107B797766
login
transport input telnet ssh
line vty 16 858
password 7 0226064E0F010A351D1C5A57
login
transport input all
!
scheduler allocate 20000 1000
ntp master
!
end

Suresh Hudda · ‎07-31-2014

SIP phone communicate/registers on 5060 port not 2000, so plz try to give below command under voice register pool and check..

source-address 10.1.0.1 port 5060

If no success then plz attach dbug tftp event.

Suresh