Access to Corporate directory doesn´t work in cucm 9.1

[jclemente1]

Hello,

we are trying to access Corporate directory from ip phones without LDAP integration. The IP Phone gives me that answer when I press directory button.

Error XML[4]: error analisis

My question is if LDAP integration is neccesary to access Corporate directory.

Thanks in advance

[Jaime Valencia]

No, it's not required to have LDAP, are you pointing to the directory using IP or hostname??

[jclemente1]

I'm pointing to IP address. Before to use IP address, they gave a host not found error, after that the error is Error XML[4].

[Brian Meade]

Attach the console logs from the phone's web page after trying to access the corporate directory.

[Sreekanth Narayanan]

Are you using a locale different from the default (En-US)? Can you check if the phone locale that was installed on the CUCM is compatible with the phone firmware? Can you try a higher phone firmware and higher locale which is compatible with that phone firmware?

[jclemente1]

Hi,

I'm using Es-Spanish locale. The call manager is recently installed, so locale and phone firmware are the lastest for cucm 9.1. I've checked locale installer is compatible with phone firmware.

Regards.

[jclemente1]

Hi,

I've changed CUCmname server for its IP address, then I've reseted it and now it is working fine.

Thanks.