06-05-2007 02:01 PM - edited 03-14-2019 09:53 PM
Has anyone successfully used silent monitoring for teleworkers with a non-Cisco ACD using a Cisco IP Tel system?
If so, how does it work and did you need extra equipment to implement that function?
06-05-2007 02:08 PM
Hello,
please send a diagram and description of your setup so that somebody can possibly understand and answer.
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