Actionable Incoming Call Alert

[Gilles Dellaccio]

Hi,

I want to use the phone feature "Actionable Incoming Call Alert" on my ip-phone.

When a incoming call arrive on my phone, i can see the call alert pop-up notification, with the 3 choise (Answer, divert, end ignore).

If i use "answer" button it's ok.

But for other feature it's not ok:

- If i use "ignore" button the pop-up disappears and the phone continuous to ring.

- if i use "divert" button the pop-up disappears and a another message appears "Key is not active" and the phone continuous to ring.

How i can use this feature?

same problem with CUCMA v9 en v11.

Thanks

[tkhan55az]

Hi Gilles

The 'key is not active" is most likely due to a vmail profile on the line set to <none>. Have you found any info on the ignore issue. I'm pretty sure that when we first setup actionable incoming alert on our system "ignore" would silence the ringer. Somewhere along the way it has changed to where ours does the same as yours, it just makes the popup disappear and there is still and audible ring.

We are on cucm 11.5

Thanks

[Gilles Dellaccio]

Thanks for "divert" button,

But i don't want diverts the call to the voice-messaging mailbox, it's possible to modified the destination by a another phone?

For the "ignore" button, it just makes the popup disappear and there is still and audible ring, no silence.

[Rob Huffman]

Hi Folks,

There is a related bug for the "ignore" action;

Actionable Incoming Call Alert feature on 88XX, IGNORE not working

CSCuy11997

Symptom:
Actionable Incoming Call Alert feature on 88XX phones. Whenever there is an incoming call there are three options ANSWER, DECLINE and IGNORE. If the IGNORE option is selected, the toast is dismissed and ringing continues. Expected behavior is - Ringing should stop but the call should still be alerting (LED flashing) in the background.

Conditions:
NA

Workaround:
Use the volume down button as a workaround

[Tshepo]

Hi,

This feature can be disabled.

Enable Actionable Incoming Call Alert
When this feature is enabled, an actionable alert displays when there is an incoming call. The alert replaces
the traditional incoming call pop-up notification, and the user must respond to the alert.
If both the Custom Line Filters and Actionable Incoming Call Alert features are enabled, actionable call
alerts apply only to the lines that are covered by filters.
Note
Procedure
Step 1 Go to Cisco Unified Communications Manager Administration and choose one of the following:
• System > Enterprise Phone Configuration
• Device > Device Settings > Common Phone Profile
• Device > Phone
Step 2 Locate the Actionable Incoming Call Alert field and set the field to the appropriate setting.
The possible field values are:
• Disabled: (default) The actionable incoming call alert is disabled. The traditional incoming call pop-up
alert displays.
• Show for all Incoming Call: The actionable incoming call alert displays for all calls regardless of visibility.
• Show for Invisible Incoming Call: The actionable incoming call alert displays for calls not shown on
the phone. This parameter behaves similarly to the incoming call alert pop-up notification.
If you also configure this field in the other windows, the setting precedence is:
1 Device Configuration window settings
2 Common Phone Profile window settings
3 Enterprise Phone Configuration window settings
Step 3 Select Save.

Regards

Tshepo