AD user out of sync

[billmatthews]

We're running CUCM 8.5.1.11900-21.  We have our users coming from LDAP (AD). A user had previously existed, but changed phone numbers.  So about two days ago we updated the phone number in AD.  We sync this OU every 6 hours.  But the phone number is still wrong in the CUCM "Corporate Directory" (also on the end user page).

I ran a manual sync -- no errors, but the users phone number is still wrong.

New users (same OU) are getting added properly into CUCM, so I know the sync is working.

Anything else to check?

Thanks

[Chris Deren]

Which attribute are you using for the phone number? Is it telephoneNumber or ipPhone, you can see that on the directory integration, which one did you change?

Chris

[billmatthews]

telephoneNumber (on the General Tab of the AD interface). 

[thomascollins]

Try restarting the Directory Sync services in CUCM