Add Prefix for international Calling numbers

[ggl277808]

Hi there,

I´ve migrated a CUCM 6 to CUCM10.5, so the Gateways remain with the same configuration and all work fine, except ip phones does not display the prefix number for incoming international calls.

Any ideas??

Thanks in advance.

Guillermo

[Shadi Shami]

Hello Guillermo,

If you are available now, send me a message with your temaviewer ID/ password.

Thank you,

Shadi

[ggl277808]

Hi Shadi,

The teamviewer ID: 421 429 401

and Password: 7039

Thank you.

[Shadi Shami]

<< Joined Guillermo a remote session and reviewed the call routing, then we were able to resolve the problem by adding prefix to International numbers under the H323 configuration page in CUCM>>

[Shadi Shami · Accepted solution]

Hello Guillermo,

Kindly mark it as answered.

Thank you,

Sahdi

[ggl277808]

Hello Shadi,

I hope this message find you well.

I´ve the same problem with the ip phones inside the company. As you must remember we have tested the incoming call against ip communicator, but, against one ip phone 7940 series for example, the calling number is cut.
I´ve configured the same DN in me Ip communicator and I could see it.

I´ve compared both DN and Phone CSS and options configured, and all seems to be ok, but it doesn´t work.

If you have any idea, or if you want, we could have another remote session, then you´ll see in details the problem.

Thank you in advance

Guillermo

[Shadi Shami]

Hello Guillermo,

Everything is OK, thank you my friend :)

We can do it tomorrow 11:00 am CET (GMT+2)

Thank you,

Shadi

[ggl277808]

Ok Shadi,

I´ll be waiting.

Thank you.

[Shadi Shami]

Hello Guillermo,

CAn you please share teamviewer credential?

Thank you,

Shadi

[ggl277808]

Hi Shadi

ID 421 429 401

Psswd 5353

[Shadi Shami]

Issue resolved, check the thread below for more info:

https://supportforums.cisco.com/discussion/12479966/cucm-cutting-incoming-international-calls-numbers