add softkeys to 99xx phones

[born.jason]

Hi,

is there no way to add softkeys to thos 99xx phones? I want to add for example a mobility or meetme softkey, not a phone button. I only found the feature control policy. But that not what i`m looking for.

regards

jason

[Rob Huffman]

Hi Jason,

Sadly, that is one of the limitations with the 9900 series

Feature Buttons and Softkeys

Table 7-4 provides information about some of the features that are available on softkeys, some that are available on dedicated feature buttons, and some that you need to configure as programmable feature buttons. An "X" in the table indicates that the feature is supported for the corresponding button type or softkey. Of the two button types and softkeys, only programmable feature buttons require configuration in Cisco Unified IP Phone administration.

Note The Cisco Unified IP Phone 8961, 9951, and 9971 does not use softkey templates in Cisco Unified Communications Manager administration.
 
http://cisco.biz/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/7_1_3/english/admin/guide/9971usr.html#wp1087800

Cheers!

Rob

[davidraasch]

Hi,

they changed it with release 9.2.1

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/firmware/9_2_1/release_notes/9900_8900_921.html#wp219183

David

[Rob Huffman]

Hi David,

Thanks for the great update here +5 my friend!

Cheers!

Rob

[born.jason]

Ok thats nice to hear. But i can`t find in Call Manager to configure the Softkeys.... please advise me

[Jaime Valencia]

Scroll down on the link Rob posted to:

Configuring Feature Control Policies

You can limit the appearance of some telephony features on the  Cisco Unified IP Phone 8961, 9951, and 9971 by enabling or disabling  these features in the feature control policy configuration. When you  disable a feature in the feature control policy configuration for a  phone, you restrict the user's access to the feature and the softkeys  associated with the feature does not display on the phone.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[born.jason]

Hmm for me it makes no difference if i disable or enable the features in the policy. If i reset or restart the phone the feature is also available and i can`t see for example a "meet me" softkey.

I only see this softkeys:

New call, Forward All, Redial, Call Back and Preview Video.....

I have enabled the feature policy on the default device profiles and also tried to enable it directly in the device profile of the user....

[Rob Huffman]

Hi Jason,

After you posted back the other day i looked for how this could be done on current

CUCM versions and I don't think it's available quite yet. Here is the list for CUCM

8.5(1);

Table 79-2     Feature Control Policy Default Values

Feature	Default Value	Softkeys Displayed on the Phone
Barge	Enabled	Barge
Call Back	Enabled	Call Back
Conference List	Enabled	Show Detail
Forward All	Enabled	Forward All
Park	Disabled	Park and Resume
Redial	Enabled	Redial
Speed Dial	Enabled	Speed Dial
Divert (Alerting)	Disabled	Divert
Divert (Connected)	Disabled	Divert

We don't see Mobility or Meetme as options yet.

I'm guessing that the relase of CUCM 8.6(1) may resolve this issue

Cheers!

Rob

[born.jason]

Hey Rob,

thanks. I thougt of something like that. So we`ll wait for the next release.

Regards

Jason

[EbertMarco]

Hi,

there are also new devicepacks available since 11/May/2011.

I have actually no access to a lab to try it and i can not find any release notes.

Added To Cart

cmterm-devicepack7.1.5.33052-1.cop.sgn

Release Date: 11/MAY/2011

Added To Cart

cmterm-devicepack8.5.1.12017-2.cop.sgn

Release Date: 11/MAY/2011

Could someone find the release notes or try it, if there is a way to change the softkeys with the new devicepack?

Regards

Marco