We upgraded from 5.x to 7.1(5b)SU5 last weekend and then did server rebuilds of 7.1(5b)SU5 due tp partition size limitations this week. 2 days after the server rebuild, it was found that on a 7942, we are getting a "error code 4, parsing error" when trying to select the corporate directory feature (we are trying to confirm if other phones of same type are experiencing the same, 1 reported but do not have model yet). Fortunately, we only have a few of the 7942 types (I think the phone type association may be premature). No reports for 7941s and we have several thousand.
Additionally, the user reports that the missing calls, placed calls, received calls are blank.
We use the CCM end user database (no LDAP).
Starting off, it would seem that all services in question use the internal 'IP Phone Services' which have been setup with 'Enterprise Subscription' set.
Settings:
- Enterprise Paramater 'Service Provisioning' set to 'Internal'
- All "IP Phone Services" set and enabled (Corporate Dir, Missing Calls, Recv Calls,...)
- nothing on phone for 'external directories'
Tried:
- reset/restart (not factory reset yet)
- resetting PIN (but think this is only required for Personal Directory)
o see error code 4 that docs show as authentication related but not sure auth is required for corp directory
I am thinking 7942 firmware related only because I see other posts. Firmware rev is SCCP42.9-2-1S.
Any guidance here would be appreciated.
Thanks
Andy
