Agents Duplicate entry on Historical Reports in UCCX

[nithin louis]

Hi,

I have an IP Telephony setup in UCCX 9.1 .I am getting duplicate entries in Historical reports.The attached image is the error we are getting .(Actually is not exactly from my site but the error is same duplicate entry )

I searched in the CUCM for end users ..there is no duplicate entries.

Thanks & Regards

Nithin Louis.

[Jonathan Schulenberg]

Look in CCX under RmCm > Resources. Do you see both entries? If not, check the Inactive Agents link in the top-right; does the second entry appear there? At some point the second varaition of the user existed and it's now in the db_cra until those records get expunged.

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[dsobrinho]

I agree with Jonathan,

I have the same problem in the version 7.x UCCX. But I got expurg the db information, but need take care about that becouse all info about report collected could be loss.

best regards,

Daniel