Message fast forward feature got stuck to all in-coming messages

[yhuang001]

I have a Cisco IP Phone 7942. Every message I received was fast forwarded; therefore, I have hard time decipher them.

Does anyone know what code to press to remove that feature?

Thank you very much for your help.

[Rob Huffman]

Hi Ya-ling,

You don't mention the voicemail system you are using?? With Unity

Connection "Standard" conversation Message playback "Slow down" is

by pressing 6-4 during message playback

With the "Classic" converstion Message playback "Slow down" is by

pressing 4 during message playback

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

[yhuang001]

Thank you Rob for your prompt solution.

I have the phone which is with the "Classic" converstion Message playback.

Do you know if I want to speed up the message play back, what code should I use? I happened to press the code too many times when I was trying to find out if it is with the "Classic" converstion Message playback or with Unity Connection "Standard" conversation Message playback.

Thanks again for your help.

[Rob Huffman]

Hi Ya-Ling,

You are most welcome my friend

To speed up the message playback with the "Classic" conversation

you would press 6 during message playback.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/user/guide/phone/b_9xcucugphone_chapter_010100.html#reference_E5D5049FD5C34F93AE421A1836EF0CC2

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

[yhuang001]

Hi Rob,

Thank you so much, you are a great help!!!

Have a great holiday!

Ya-Ling

[Rob Huffman]

Hi Ya-Ling,

If   you do not want speed and volume changes to be saved as new default settings for the user, you can disable this functionality by unchecking   the Save Speed and Volume Changes Made by User setting on the;

System Settings > Advanced > Conversation Configuration page in Cisco Unity Connection Administration.

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen