All calls and 8800 series phones

[Scott Jones]

We're currently using all calls for our secretaries to cover multiple DNs, which has been an excellent feature on the 9971s.  We're considering migrating to the 8800 series phones for some of our offices where the 9900s are coming up on lease, but looking at the data sheets, I don't see 'all calls' listed as supported.  Is it still on those phones, just as a different name, or is there a similar function?  Or was it not included on those phones at all?

[Rob Huffman]

Hi Scott,

It's just not listed in the Data Sheets;

View All Calls on the Phone

All Calls allows you to view a list, sorted in chronological order (oldest first), of all active calls on all of your phone lines. You see the normal phone calls as well as shared line, barged calls, and conference calls.

You use this feature if you have multiple lines or if you share lines with other users. With the All Calls view:

•  All active calls display on one place, making it easy to view and interact with calls on any line.
•  When you lift the handset, the phone selects your primary line, which helps prevent inadvertent use of a shared line for dialing.
•  You can press the flashing amber session button to answer a ringing call on any line. You do not need to first select the line with the ringing call before answering it.

Your system administrator sets up the All Calls button depending on your call-handling needs and work environment.

The All Calls button is the session key with an associated icon. When the icon changes, you have missed a call. Press the icon to view the call history information for the missed call.

Your system administrator can also set up your primary line to automatically display all calls. Your system administrator can also set up your phone so that after a call completes, the primary line with the All Calls view displays.

Procedure

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Step 1	To view all calls, press All Calls.
Step 2	If you do not see the All Calls button, press Primary Line.

From;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8811_8841_8851_8861/10_5/english/userguide/P881_BK_U42291C6_00_userguide-8811_41_51_61-10_5/P881_BK_U42291C6_00_userguide-8811_41_51_61-10_5_chapter_010.html#P881_TK_V99E53A8_00

Cheers!

Rob