08-29-2007 11:57 AM - edited 03-14-2019 11:17 PM
Have a customer running Unity 4.2(1). WHen using the phone to set alternate greeting the following occurs.
"Attempted to setup my alternate greeting but was unable to set an end date. When I pressed "7" (for seven days later) I got the following message: "This system is temporarily unable to complete your call, please call again later."
Unity immediately hangs up after that.
This issue does not happen every time (about 70% failure). you also get the following two event log errors.
Event Type: Error
Event Source: CiscoUnity_PhraseServer
Event Category: None
Event ID: 10002
Date: 8/29/2007
Time: 2:20:59 PM
User: N/A
Computer: USVM0001
Description:
Script Engine (CDE Script) -- Exception caught and handled in ConvSub.DLL!UtilsDateTime_RunStart.
Event Type: Error
Event Source: CiscoUnity_ConvUtils
Event Category: Error
Event ID: 26
Date: 8/29/2007
Time: 2:21:03 PM
User: N/A
Computer: USVM0001
Description:
Unexpected error occured in the TUI utilities conversation. Technical details - IAvNamedProps::GetPropDate returned [0x80043200] on line 613 of file E:\Views\CU4.2.0.110\un_Conv1\Scripted\ConvSub\ConvUtils.cpp. For furthur investigation, please turn on all the diagnostics for Conversation Utilities.
WHile i wait for the TAC to pick this up - was wondering if ayone has seen this issue before.
Solved! Go to Solution.
08-30-2007 05:12 AM
Hi Mike,
Have a look at this thread where John indicates the same problems with Unity 4.2 and the fix ES 44.
Hope this helps!
Rob
08-30-2007 05:12 AM
Hi Mike,
Have a look at this thread where John indicates the same problems with Unity 4.2 and the fix ES 44.
Hope this helps!
Rob
08-30-2007 05:26 AM
thanks for the quick reply. I did hear back from the TAC and he pointed us to the following:
We will apply ES38 today and hopefully have this resolved
08-30-2007 05:46 AM
Hi Mike,
You are most welcome! Thanks for posting back with your actual resolution from TAC. 5 points for your good work and for sharing this info to help others :)
Take care,
Rob
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