Ann File missing

[Gary Tong]

Hi all,

I got the logs from RTMT. I have one AnnRingBack.wav in TFTP/united_states but no where else. My Default network locale is Australia and Default User Local is English United States. Any suggestion? Thanks.

Regards,

Gary

12:59:32.315 |-->CANNAudio::GetAnnouncement()
12:59:32.315 |-->CANNAudio::GetCodecString(4)
12:59:32.315 |<--CANNAudio::GetCodecString(4)
12:59:32.315 |   CANNAudio::GetAnnouncement() LocaleID(1) CountryID(2) AnnID(36) payload(.ulaw)
12:59:32.315 |   CANNAudio::GetAnnouncement() Ann(Alertingtone) AnnRingBack.wav(NW) AnnRingBack.wav(NW)
12:59:32.315 |-->CANNAudio::isFileExist(AnnRingBack.wav)
12:59:32.315 |   CANNAudio::isFileExist(AnnRingBack.wav) isUserLocale(F) UserLocale(1) nwLocale(2) isCustom(F)
12:59:32.315 |-->CANNAudio::GetLocale
12:59:32.315 |   CANNAudio::GetLocale Announcement network locale not found ID(2)
12:59:32.315 |<--CANNAudio::GetLocale
12:59:32.315 |-->CANNAudio::Alarm(36-Alertingtone)
12:59:32.315 |<--CANNAudio::Alarm(36-Alertingtone)
12:59:32.315 |<--CANNAudio::isFileExist(AnnRingBack.wav)
12:59:32.315 |   CANNAudio::GetAnnouncement() Ann file missing (AnnRingBack.wav) UserLocale(1) Country(2)
12:59:32.315 |   CANNAudio::GetAnnouncement() Ann(Alertingtone) File(/usr/local/cm/tftp/)
12:59:32.315 |<--CANNAudio::GetAnnouncement()

[George Thomas]

How many servers do you have in the cluster and did you install the locales on all TFTP servers in the cluster?

[Gary Tong]

Hi Grorge,

Thank you for your reply. We haven't installed the AU locales yet (only combined locale for AU is available from Cisco) and we would like to confirm the problem is from locale because the AU and US local language won't make much difference for AU users.

Thanks and regards,

Gary

[George Thomas]

From the logs it seems like a missing locale. Maybe someone else might chime in.

[Sreekanth Narayanan · Accepted solution]

It is a missing wav file because the AU network locale has not been installed on all the required servers. ANN will not depend on the user locale, it will depend on the network locale, because Ringback when provided by ANN is a network operation.

Please install the AU locale on all required servers and restart the services as instructed in the readme/release notes and then do the tests again.

[Gary Tong]

Thank you.

[Sreekanth Narayanan]

Glad to help!