Any reason why Play/Record function is not available on only some Call Handler greetings?

[ghflynn]

I have a customer that is experiencing a problem with the Play/Record button being disabled (grayed out) for some Call Handler grreetings and I have not been able to figure out why.  For example, out of about 8 differnet Call Handlers the Play/Record button is enabled for all greetings except for the Standard & Holiday greetings on one of the Call Handlers.  Those greetings can be recorded/changed using Greetings Administrator, but not using the Play/Record button.  This is on Unity Connection 7.0.  Any ideas?  Thanks

Glen

[David Hailey]

Are these custom or system Call Handlers?  If system, what are the CH in question named?

Hailey

[ghflynn]

David,

I'm not on the customer's system at the moment and didn't write down the exact Call Handler name, but I know it is a custom Call Handler named something like:

After Hours Main Number

On this Call Handler the Play/Record button is enabled for the following greetings:

Closed

Internal

Busy

Alternate

...but disabled for the following:

Standard

Holiday

Plus there are other custom Call Handlers for which the Play/Record button is enabled for all Greetings.  Additionally, for the Recorded Name the Play/Record button is enabled for all Call Handlers.

HTH......Glen