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ATA 186 (SCCP) and fax functionality on CME 10.0 not working

Rene Mueller
Level 5
Level 5

I have a ATA 186 (SCCP Firmware) registered with a CME 10.0. I am not able to send or receive a fax on the fax machine. We have configured SIP Trunk to ITSP. Here are the Facts:

- CME 10.0

- SIP Trunk to ITSP

- ATA 186 Firmware ATA030204SCCP090202A.zup (the latest one --> 3.02.04(090202A))

- ATA 186 Product ID: ATA186I2-A

- Fax machine is a ricoh multi functional Printer connected to Port 1 on ATA box

- tested ATA box with full/halb Duplex and also 10/100 speed

- Audio Parameters on ATA GUI: LBRCodec 3, AudioMode: 0x00150015, ConnectMode: 0x90000400

- When I call the fax number, I can hear the fax is pickup up the call and starting peeping.



I can see that the ATA port is registered successfullly on CME:



ephone-20[19] Mac:001D.4543.FC08 TCP socket:[2] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 1/1 max_streams=0
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:7
IP:10.130.2.1 * 10603 ATA Phone  keepalive 323 max_line 1 available_line 0
button 1: cw:1 ccw:(0 0)
  dn 19 number 38 CH1   IDLE         CH2   IDLE
Preferred Codec: g711ulaw
Lpcor Type: none Username: all



That's what I configured in CME:



voice service voip
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 no supplementary-service h450.2
 no supplementary-service h450.3
 no supplementary-service sip moved-temporarily
 fax protocol pass-through g711alaw
 modem passthrough nse codec g711ulaw
 sip
  registrar server expires max 36000 min 600
!
!
dial-peer voice 1 voip
 description ** Incoming Calls from Siptrunk **
 translation-profile incoming TRUNK-IN
 session protocol sipv2
 session target sip-server
 session transport udp
 incoming called-number .%
 dtmf-relay rtp-nte
 fax rate disable
 fax protocol pass-through g711ulaw
 no vad
!
telephony-service
...
 no auto-reg-ephone
...
 cnf-file location flash:
 cnf-file perphone
 user-locale 1 U1 load CME-locale-en_US-English-10.0.2.7.tar
 load ata ATA030204SCCP090202A.zup
...
!
ephone-dn  19  dual-line
 number 38
!
!
ephone  20
 device-security-mode none
 mac-address 001D.4543.FC08
 max-calls-per-button 2
 username "all"
 type ata
 button  1:19
!


I read a lot of stuff about that it is recommanded to connect your fax to ATA Port2 or to specify the Audio- and Connect-Modes on ATA, or that it is not recommanded to use a ATA 186 (SCCP) with SIP Trunk ITSP. And of course I read on Cisco page, that we have to use ATA 186 with H.323 Firmware on CME (see Config Guide) I didn't give it a try with H.323. 



Tips? Hints? answers? I know ATA's can be an annoying part, but I hope someone is out there you can help.



Thanks!

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