ATA190 Elevator Ringdown

[debbiedylla]

I am installing ATA190 to elevator phone which ring downs to an extension.  When the call is answered and disconnected it goes to a busy tone.

We reset ATA190 to release it.  Has anyone experienced this issue?

Thanks

DD

[Rob Huffman]

Hi Debbie,

I would look at the solutions in this good thread;

https://supportforums.cisco.com/discussion/12744086/cisco-ata-190-bug-fix-cscuu50356

Cheers!

Rob

[paul.kleinschmidt]

Did you ever find the solution to this issue? I'm having the same issue.

Paul

[Ellen Kennedy]

ATA190 & ATA191 same problem.  Tried multiple firmware, "Mute Progress Tone" on and off, nothing works.

The elevator box is the device initiating the call and the "operator" (7841) would be the one ending the call.

If I tell the operator to dial *# when she wants to end the call instead of actually putting the handset down, everything's fine.  Otherwise, we get the re-order tone.

Board behind the elevator device is a Rath Microtech.  I checked to see if there were any dip switches that I could toggle on this device and didn't find anything.

Anyone have any luck with this yet?

[marktollett1]

Just posted an update here: https://community.cisco.com/t5/ip-telephony-and-phones/ata-191-and-an-elevator/td-p/4007809