Hi,
We are running CCM 8.5.1. Yesterday the Attendant Console started having calls go from active back to the queue while the operator was talking to the caller. She had to double click on the call to get it back. This happens to both internal and external callers. The caller hears the on-hold music. This happens with every call in less than 30 seconds. From an internal callers point of view, the call gets transferred to an extension for a CTI Port on the AC server. Nothing has changed in the configuration for the CCM or the AC since yesterday, and I can't find any obvious reason why it should happen. Any assistance would be greatly appreciated.
