Hello all,
im trying to make a call queue so if the all the agents is occupied they will hear a message saying all agets are busy please hold or press 9 to leave a voicemail. Everything is working exept the press 9 to leave a voicenmail. When i try and press 9 nothing happens.
Here is my configuration.
application
service queue flash:bacdprompts/app-b-acd-3.0.0.2.tcl
param queue-len 6
param aa-hunt1 1100
param queue-manager-debugs 1
param number-of-hunt-grps 1
!
service MainNumber flash:bacdprompts/app-b-acd-aa-3.0.0.2.tcl
param number-of-hunt-groups 1
paramspace english index 0
param call-retry-timer 15
param max-time-call-retry 900
param voice-mail 1111
param service-name queue
param number-of-hunt-grps 1
paramspace english language en
param drop-through-option 1
param handoff-string MainNumber
paramspace english location flash:/bacdprompts/
param max-time-vm-retry 2
param aa-pilot 1000
param second-greeting-time 30
param drop-through-prompt _dt_prompt.wav
param queue-exit-option1 9
param queue-exit-extension1 9999
