Auto Attendant/System call Handler question

[Brett Williston]

I have that was orginally set up without an auto attendant. Now they want to use an auto attendant.

I have set up the system call handler but when I dial that office's number it still rings to a live person.

What am I missing?

Thank you.

Brett             

[davrojas · Accepted solution]

Hello Brett,

Did you enable the Forward all and configured the CTI route point?

It would look something like this:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

a.       Create a CTI Route point with desired extension in call manager,

forward all to voice mail.

b.      Create auto attendant with same extension in unity connection.

-DRoPec

[Jaime Valencia]

Exactly what call flow do you have?? and what is configured in the system???

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Brett Williston]

Thank you David. That's the ticket!