IP Telephony and Phones

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Dears,I installed a CUP publsher version 9.1.1.100008  after  that i upgraded to 9.1.1.20000-5., Now i purchased a redundant hardware  server and i am trying to install CUP  9.1.1.100008 but it fails saying  the publisher version is different than th...

Hello all, It has become obvious that I need to learn more about SIP and how to configure/troubleshoot SIP trunks in a Cisco environment. Can you all suggest some resources that I can use. Are there any good classes out there?

We will be upgrading our infrastructure from 7.1(3b) to 9.X in the next few months, but we are also implementing a new CRM system for screen pops and ticket flow purposes with our Call Center.  Their application calls for the the Cisco TSP to be inst...

joeharb by Level 5
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  • 1 replies
  • 0 Helpful votes

All,I need to configure an anouncement line.  Users will call in, hear the greeting and then get disconnected.  No ability to leave a message.  The greeting needs to be able to be updated by someone calling the same number, pressing # and being able ...

I have a UCCE connected to a CUCM vers 8.6.2  with a cusp running on a ISR gateway. I have a sip trunk to CUSP from CUCM, however when a call comes in , the cusp routes to ICM, ICM then answers the script, sends call to available agent the agent goes...

miket by Level 5
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  • 6 replies
  • 0 Helpful votes