Auto menus on called systems not responsive sometimes

[Michael Durham]

When I call a business such as Verizon, they have an auto-attendent where I must make a selection usint the touchpad.  When IO make a selection, many times it does not register with them  The problem seems worse when you need to enter several digits such as a PIN or credit card number.

I am running CME 8.6 and using Cisco 7940/60 phones.  Any suggestions as to how to fix this?  Do I need to increase DTMF tone time?

Michael

[Chris Deren]

What firmware file are you using on the phones?

What DTMF method is used on the incoming dial-peer (post config if you are unsure).

Chris

[Michael Durham]

dial-peer voice 911 voip

corlist outgoing Door-EMS-Only

destination-pattern [2-9]11

session protocol sipv2

session target sip-server

dtmf-relay rtp-nte

codec g711ulaw

no vad

!

dial-peer voice 100 voip

description *** Incoming Calls VoIP ***

translation-profile incoming Incoming_calls

session protocol sipv2

session target sip-server

incoming called-number 9045551212

dtmf-relay rtp-nte

codec g711ulaw

no vad

!

dial-peer voice 210 voip

corlist outgoing Door-National

description *** Outbound 11 Digit Dialing Calls ***

destination-pattern 1[2-9]..[2-9]......$

session protocol sipv2

session target sip-server

dtmf-relay rtp-nte

codec g711ulaw

no vad

!

dial-peer voice 200 voip

corlist outgoing Door-National

description *** Outbound 10 Digit Dialing Calls ***

translation-profile outgoing Ten_Digit_Dialing

destination-pattern [2-9].........$

session protocol sipv2

session target sip-server

dtmf-relay rtp-nte

codec g711ulaw

no vad

telephony-service

max-ephones 20

max-dn 20

ip source-address 172.16.1.1 port 2000

url services http://singlewire.com/freeservices/menu

load 7960-7940 P00308000500

time-zone 12

voicemail 2000

max-conferences 4 gain -6

transfer-system full-consult

directory entry 1 1001 name Michael Durham

create cnf-files version-stamp 7960 Nov 09 2012 14:46:17

It this all you need?

[Chris Deren]

Change one of you dial-peers to have:

incoming called-number .

this way you will force it to use RTP-NTE dtmf method for all alls, now since you do not have any dial-peers defined with it a default dial-peer 0 (H323) is matched which uses different DTMF method.

HTH, please rate all useful posts!

Chris