Automatically routing calls to a different initial message prompt certain days of the month?

[srinivas.jogi]

automatically routing calls to a different initial message prompt certain days of the month. In a month, For a customer the first 15 days the calls should route to one script and the next 15 days the calls should route another script, these routing should be done automatically.

[Sean Alexander · Accepted solution]

Hi srinivas.jogi,

What are you trying to do this for?

Where are the calls going to\coming from?

Need more infomation on this

[srinivas.jogi]

Hi seanalexander,

I am talking about Cisco contact center scripting, we will be getting calls from outside users. We run a helpdesk and which support these users. i need to know how to make changes on the ccx scripts to route the calls automatically every fifteen days.

[Tony Cilli Jr]

Can't you just add an IF statement to check if the date is the 1st through the 15th or the 16th through the 31st? Then add your THEN statements to route the calls accordingly? Or you could specify the date ranges in an XML file and have the script reference it.

Regards,

-Tony

[srinivas.jogi]

Hi Tony,

Thank you for your update, how to set the IF statement, should i add the if statement under Time of the Day, if so to what should i set the if statement. Should i set it to date wise or day wise . How should i do it. can u write up a sample if statement.

Thank you very much.

Srinivas

[srinivas.jogi]

Can someone help me out on this scripting.